Rehabilitation Clinical Support Associate - Mon-Fri - 8:00am-4:30pm

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be a part of a team that is celebrated for making a difference in the lives of every patient? We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day!

Details: This position will work full-time, Monday-Friday from 8:00-4:30pm. No weekends or holidays included!

What we offer:

• Great benefits including Medical, Vision, and Dental insurance that you can sign up for within your first 30 days!
• A supportive and team-oriented work environment.
• Opportunities for advancement.
• Paid time off and more!

 

Key Daily Responsibilities:

Answering phone calls and transferring calls Registering patients, checking patients in for visits, and messaging clinicians/team of patient arrival. Scheduling visits, checking and managing voicemails. Faxing orders/medical records/orders, copying, scanning, submitting garment and/or dressing supply orders.

 

Full Summary:

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts.  Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.  Communicates with payers and patients to achieve accurate financial information.   Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.    Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies.  The position adheres to departmental productivity, quality and service standards in support of operational goals.

 

What you will need:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

 

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

With 16 hospitals, including eight with Magnet designation and five with Pathways to Excellence designation, our team members are leading the way through excellence.

IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate based on race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With