Manager Technical Services, New Work & Operational Performance

ABOUT THIESS

Thiess, originating in Australia in 1933, is now a $4 billion global organization focusing on sustainable resource solutions, including mining services, land reclamation, and engineering consulting. With 12,000 employees, we are committed to creating lasting value for our clients and leading the way toward a more sustainable future.

We are a movement spearheading a journey towards a more sustainable future, and North America is a crucial part of it. Our unique business approach to contract mining currently makes our services available in the United States and Canada. In the US, we operate in Salt Lake City, Utah, Colorado, and the Intermountain West region. In Canada, our services are available in Sudbury, Greater Ontario, and the Northern Ontario region. We are also expanding to other states and areas in both countries.

Please get to know us better by watching the following videos about Our Purpose and Our Values!

 

ROLE OVERVIEW:

 

In this position, you will lead the Technical Services New Work & Operational Performance functions to optimize resources and deliver new work and project targets in a safe, efficient, cost-effective and innovative manner. You will also support the expansion of Thiess North America through best practice and cost-effective mine engineering solutions and continually pushing to improve operational performance through coaching and site support.

The Tech Services Manager will provide leadership, training, mentoring and coaching to technical and operational staff as a key member of the North America leadership team. Develop and maintain relationships with key technical contacts across Thiess’ business, support and promote standardized systems and processes for technical services. You will also facilitate and coordinate technical support from Corporate as required.

 

KEY RESPONSIBILITIES

• Ability to analyze each mining operation as a system (regardless of complexity) and determine the critical value drivers and devise a strategy which maximizes return from both a Thiess and a Client (where possible) perspective.  Ability to apply this analysis across the business concurrently
• Undertake regular visits to projects for project technical staff engagement and performance optimization coaching

Governance

• Ensure regional governance processes are aligned to TMS
• Manage data preparation for periodic reviews and reconciliations
• Act as a conduit between the Corporate Technical Services team and site project teams

Team Management

• Manage the activities of direct reports, including development plans
• Ensure teams are trained and developed, provide training and mentoring to staff across the regions
• Manage team performance

Project Management

• Manage the planning and allocation of resources to allocated tasks for current and new projects as agreed
• Ensure that all tasks undertaken by team are appropriately scoped, with deliverables and timelines agreed and met
• Provide accurate estimate of task duration and resources required

Planning

• Contribute to development of North America Regional Business and Site Project plans annually

Technology Awareness

• Keep abreast of advances and changes in the software tools and technology through corporate connections, industry contacts and networks
• Identify opportunities to streamline technical processes using technology as appropriate

Customer Service

• Ensure that all communications from the department to customers is prompt and courteous
• Provide a strong connection point between projects and the Corporate support functions
• Leverage off existing relationships to build a robust relationship network across the Thiess global business

Continual Improvement

• Ensure that identified processes improvements are documented and shared across the business
• Actively identify and coach opportunities for continuous improvement in processes and procedures
• Promote innovation and contribute to strategic business development

Health, Safety & Environment

• Demonstrates a high concern for the health and safety of self and others
• Act and lead personnel to a professional standard with respect to safety, health and environmental issues
• Ensure that all team members are aware of the Thiess Safety Policies and Procedures
• Ensure yourself and team members participate in job observations when on-site
• Maintain sufficient levels of health and fitness