Customer Success Manager

     

 

Do you thrive on finding new, creative ways to elevate the customer experience while also hunting for fresh opportunities that drive growth? Are you energized by getting out in the field, building strong relationships, and leveraging your industry knowledge ... whether in doors, hardware, architectural products, construction, or building materials ... to win business and expand market presence? Are you looking for a role where your voice matters, your impact is visible, and your ability to champion customers and generate sales truly moves the needle?

 

If you answered yes to these questions, we should talk!

 

ASSA ABLOY is looking to add a Customer Success Manager. This will be an on-site role based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia. This newly created role will report directly to the Service Center Manager or General Manager with a dotted line to the Regional Head of Hollow Metal or Regional Operations Director. 

 

There has never been a more exciting time to join us!

 

Come see who we are at: https://www.assaabloy.com/group/en/about-us

 

What would you do as our Customer Success Manager?
You would play an integral role in ensuring the success and satisfaction of our valued customers while actively driving growth in the market. Building on your front‑end responsibilities—such as cultivating strong customer relationships, understanding their needs, and collaborating across internal and external teams to deliver solutions that exceed expectations, you will also take a proactive, boots‑on‑the‑ground approach to identifying new business opportunities, expanding our customer base, and increasing product penetration.

You will make a significant impact by leading and developing both the Customer Care and Inside Sales teams, leveraging your industry expertise to strengthen partnerships and convert opportunities into measurable results.

Sales Generation

• Serve as a knowledgeable product expert, including windstorm‑rated solutions, to confidently guide customers and influence buying decisions.
• Promote our service capabilities, digital tools, and buying platforms to enhance the customer experience and drive adoption.
• Analyze customer trends and market activity to identify opportunities that expand sales and strengthen market position.
• Lead the quote follow‑up process, leveraging hit‑rate insights and customer metrics to improve conversion.
• Identify, pursue, and engage new customer targets to grow our presence in the region.
• Host customer tours of the Service Center, showcasing capabilities and reinforcing our value proposition.
• Manage selected key accounts with a high level of engagement, responsiveness, and relationship‑building.
• Align sales efforts with ASSA ABLOY’s financial goals and key performance indicators to support profitable, sustainable growth.

 

Customer Care / Inside Sales

• Oversee the front‑end flow of orders, ensuring accuracy, efficiency, and a seamless customer experience.
• Respond promptly to customer inquiries and manage escalated issues with professionalism and urgency.
• Maximize the use of stock, modification, and welding programs to meet customer needs and improve service levels.
• Partner with the Operations Manager to support production scheduling, backlog management, and overall workflow efficiency.
• Ensure customer quotes are processed accurately, competitively, and in a timely manner.
• Develop and mentor team members, fostering a culture of continuous improvement and high performance.
• Contribute to the development and maintenance of standard operating procedures to enhance consistency and operational excellence.
• Support additional duties and special projects that contribute to team and organizational success.
• Promote a safe, collaborative, and inclusive work environment for all employees.
• Uphold all state and federal regulations, company standards, and the ASSA ABLOY Code of Conduct.

 

What we are looking for:

• A strong combination of relevant experience, education, practical skills, and the ability to learn quickly, most importantly, a drive to excel and succeed.
• Proven experience leading teams and achieving results through others.
• Industry background in doors, hardware, construction, building products, or a related field is highly valued; manufacturing or customer‑management experience is a plus.
• Track record of delivering exceptional customer experiences through engagement, expertise, and operational exc