Associate Director, Data Analytics

The Global Product Management (GPM) organization is responsible for business performance of all research products. The Client Retention Analytics (CRA) team is part of Global Product Management.  CRA performs analysis related to all aspects of Gartner’s Research. This includes client value drivers: Research content, research interaction, and the research role in conferences and events. CRA also supports the Research & Advisory (R&A) organization by enabling  analysis (providing the accurate data sources and guidance for individual practices) and performing analysis centrally ranging from retention deep dives, associate performance analytics, budget and financial analysis (in partnership with the finance organization), client demand sensing.  We power fact-based decision making by providing data, insights, and analytic tools to continuously improve our business – operationally and strategically.

We are looking for a proven, independent, highly analytical problem solver to be part of our growing team. This person will be a “player/coach” who is as comfortable rolling up their sleeves to “get the job done” as they are leading strategic initiatives for e.g., Content ROI, Content quality and client value, topic analytics to name a few.  

This Associate Director, Business Analytics, in close collaboration with business stakeholders, Finance, R&A leadership, and GPM leadership will develop and execute on an approach to deploy research expert investment in a way that optimizes Gartner economics. This is an exciting opportunity to be hands-on in our efforts to fuel Gartner’s revenue growth and retention through Gartner’s world-class, must-have content and extraordinary and timely client interactions.

What you’ll do: 

• Partner with stakeholders (e.g., R&A leaders, Finance, and Human Resources) to understand business needs. Topics include current resource utilization, future resource allocation, and content value analysis (ROI). Continuously and collaboratively prioritize efforts against areas of highest business impact.

• Develop and continuously improve a methodology to optimize expert deployment. The approach should match investment with client demand to meet client needs while optimizing Gartner economics.

• Execute on the approach for backfills, growth hiring, and ongoing re-deployment. Measure effectiveness and capture stakeholder feedback to continuously improve.

• Continuous improvement: Take initiative to identify and roll out improvement initiatives related both to CRA deliverables (e.g. new, innovative data sources, analytic insights, tools) as well as operational process improvement (e.g. improving CRA processes and communications).

• Strategic initiatives: Partner with stakeholders and other team members to define and roll out strategic initiatives and key, cross-organizational deliverables.

• Stakeholder management & communication: Build deep and lasting relationships with stakeholders across the Research & Advisory organization as well as other functional areas, including Finance, GPM, Human Resources, and IT. Identify opportunities for collaboration and “win-win” shared projects across functions.

What you will need:

• Experience: 8+ years of progressive business experience involving data analytics, project management, executive presentations and independent thought leadership.

• Education: Bachelor’s Degree required with a Master’s Degree preferred. Degree with a concentration in finance, statistics, data science, mathematics, engineering, computer science, or operations research preferred.

• Exceptional problem solving: Proven track record of solving complex problems, thinking creatively, and using data to tell a story to influence senior level stakeholders. Demonstrated thought leadership with high business impact throughout career.

• Success in fast-paced environments: Track record of success in fast-paced environments with competing and continuously evolving priorities.

• Leadership: Has successfully engaged teams and key stakeholders across business functions and at all levels of the organization in the past.

• Collaboration: Strong collaboration and influencing skills in a hi