100% Homeoffice - Customer Service Representative (m/f/d) with Danish

<p>You love communicating with other people? Then apply as a Danish-speaking <strong>Call Center Agent (m/f/d)</strong> at Foundever® and provide excellent customer service for Positec.</p> <p><strong>Start:</strong> 14.04.2024 | <strong>Location:</strong> Berlin-Neukölln / Homeoffice | <strong>Weekly hours:</strong> 20 - 40 h</p> <p><strong>Working hours:</strong> Mon - Sat between between 08:00 AM and 8:00 PM</p> <p><strong>Salary:</strong> Fixed salary 2.423 - 2.623 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 €)</p> <h2 id="tasks">Tasks</h2> <ul> <li>Supporting our Danish-speaking customer base by phone, email and chat</li> <li>Maintaining our customer database and updating all entries</li> <li>Offering individual solutions for each call</li> <li>Answering customer inquiries about technical questions (installation) or warranty claims</li> </ul> <h2 id="requirements">Requirements</h2> <ul> <li>Fluency in Danish (C2-level) with very good English</li> <li>Excellent customer service expertise</li> <li>Previous experience in a customer focused or sales environment, previous contact centre experience is desirable </li> <li>Demonstrable experience of working within a structured process </li> <li>Proficient IT Skills (Microsoft-Office) </li> <li>The ability to work well as part of a team </li> <li>Being flexible and open to a new challenge </li> <li>Willingness to learn and eagerness to learn</li> <li>Empathetic and socially competent personality</li> <li>Valid work permit for Germany</li> </ul> <h2 id="benefits">Benefits</h2> <ul> <li>Option of <strong>Hybrid / Homeoffice model</strong></li> <li><strong>Permanent position</strong> with <strong>27-30 vacation days</strong> and <strong>special leave</strong></li> <li><strong>Flexible working hours:</strong> 20, 25, 30, 35 or 40 hours/week</li> <li><strong>Exclusive employee benefits</strong>: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups</li> <li><strong>Health and wellbeing programs:</strong> Global wellness program, own fitness app, discounts at Wellhub, and much more.</li> <li><strong>Team events</strong>, such as summer parties, to get to know your team</li> <li><strong>Internal career opportunities:</strong> 84% of our promotion jobs and 93% of our management positions are filled internally</li> <li><strong>Increase in employee satisfaction</strong> with the help of MaxPerts, works councils + representatives for severely disabled employees</li> <li><strong>Sustainable corporate management</strong> through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)</li> <li><strong>International career opportunities</strong> through worldwide German-speaking projects</li> <li>Optional <strong>German language classes</strong></li> </ul> <p>Sounds like the right job? <strong>Take your chance and apply now!</strong></p> <p><strong>This is what you can expect from us after you have applied:</strong></p> <p>1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.</p> <p>2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).</p> <p>3. If all these steps are positive, we will welcome you with a permanent position! </p> <p><strong>Foundever®</strong> is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</p> <p>There are many special moments in life. We also have them in our everyday work, because together we make a big difference! <em>Create your best moments - with Foundever®!</em> </p> <p>We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. <strong>All people are welcome at Foundever®!</strong> Where are you staying?</p> <p><strong>Job-ID:</strong> 397115</p>