Senior Technical Writer/Content Producer

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 15 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world.  In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

What you get to do every day as a Senior Technical Writer/Content Producer:

• Apply and grow your deep understanding of the market and the transformative effects of cloud, networking, and security technologies.
• Translate technical information and threat intelligence into clear, concise, and compelling documentation for executive, technical, and non-technical audiences.
• Lead the development of CxO thought leadership content with EVP for key exec bylines.
• Develop, script, and produce multimedia content assets for thought leadership and customer advocacy.
• Proofread, edit, and revise content for grammar, clarity, narrative flow, and adherence to corporate messaging.
• Create thought leadership content that summarizes and frames important ideas for technology leaders, decision-makers, and economic buyers.
• Collaborate cross-functionally with SMEs in Engineering, PM, Marketing, and Customer Success.
• Help define Zscaler asset standards, style, and terminology in collaboration with our tech docs and marketing teams.
• Work with Zscaler experts, customers, and Security and Networking thought leaders to direct and shape the discussion about the future of Secure Cloud Transformation.
• Develop and increase Zscaler’s social media presence and share of voice.
• Stay on top of emerging trends in our market and ecosystem and keep a pulse on the competition in crucial usage areas and markets to develop the transformation thought leadership content mantle for the company.

Qualifications

• Bachelor's degree required, preferably in a technical field or in business. Applicants with English or communications degrees and subsequent technical-domain work experience are encouraged to apply.
• Compelling storyteller with 10+ years of experience in technical writing, journalism, content marketing, or technical editing—ideally with data journalism knowledge.
• Experience editing technical and thought-leadership content.
• Desire and talent to inspire executive decision-makers by explaining complex technical topics clearly and concisely.
• Proven track record of developing and driving content projects from scratch to completion.
• Ability to work under pressure and meet tight deadlines. Experience working with weekly or daily content delivery in media is a plus.
• Domain expertise in technologies and practices related to Security, Networking, and Cloud.
• Domain expertise related to women in tech industries; diversity, equity, and inclusion (DEI) initiatives.
• Experience in vendor-side product marketing, tech analysis, and tech journalism will be essential to success in this role.
• Experience writing speaking scripts for senior executives.
• Ability to synthesize insights from multiple information streams: the big answers seldom come from one source.
• Proven track record of working cross-functionally across multiple teams and tracking priorities in a fast-paced environment.
• Profound spirit of team collaboration. We work as an integrated team with great chemistry.
• Insatiable curiosity. We seek answers to big questions, and these answers are rarely noticeable.
• Ability to self-start while working remotely yet stay deeply integrated into the core team.
• Must provide writing, multimedia, and technical presentation samples.

Additional Information

What You Can Expect From Us:

• An environment where you will work on innovative technologies and teams.
• A fun, passionate, high-performing and collaborative global team.
• Advancement in your knowledge and expertise of the cybersecurity indus