Sr. Manager, IT Performance and Governance - Remote

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Job Title

Sr. Manager, IT Performance and Governance - Remote

Requisition Number

R7407 Sr. Manager, IT Performance and Governance - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Manager, IT Performance and Governance. Join us and support CSAA IG in achieving our goals!    

Your Role: The Operational Excellence Leader is responsible for overseeing IT performance measurement and the development and implementation of IT governance frameworks. This role ensures alignment between IT initiatives and business objectives and promotes transparency in IT operations. Additionally, the leader manages vendor relationships and ensures compliance with regulatory standards.

Your work:

CIO Dashboards & Operational Metrics

• Develop and maintain dashboards that provide transparency into IT’s execution performance and operational health.

• Define and track key operational and delivery performance metrics to drive data-informed decision-making.

• Leverage insights to identify trends, risks, and opportunities for continuous improvement.

OKR Definitions & Business Objective Mapping

• Partner with IT leadership to define IT objectives and key results (OKRs), ensuring alignment with enterprise and business goals.

• Map IT goals and initiatives to strategic and operational objectives, providing transparency into progress and value realization.

• Foster a culture of accountability and performance measurement within IT.

IT Governance Frameworks & Compliance

• Develop and maintain IT governance frameworks, policies, and best practices to ensure effective and efficient IT operations.

• Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements.

• Lead IT audit readiness efforts and ensure compliance with regulatory and industry standards, partnering with internal and external auditors to address compliance gaps.

• Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry best practices. 

Vendor Governance & Relationship Management

• Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance, risk assessments, and contract adherence.

• Collaborate with procurement and IT leaders to optimize vendor relationships and define key performance indicators (KPIs) to measure vendor effectiveness.

• Ensure vendors meet service level agreements (SLAs) and contractual obligations, driving continuous improvement in vendor performance and value delivery.

Leadership and Culture Stewardship:

• Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire