Customer Relations Associate

Department: Customer Relations

Employment Type: Full Time

Location: US - Wisconsin - Waunakee

Description

Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric
 At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence.  If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions!

MOVE FORWARD WITH US!

What you will be doing:
In this role, you’ll serve as the primary point of contact for our customers, addressing their key business requirements and expectations.

Your responsibilities will include effectively engage customers with an attention to key business requirements and expectations, as well as provide relevant and relational order information; information related to new products and product accessories; and, provide product specifications, programs, training, and pricing and delivery information.

Who we want:
We’re looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team’s success, WE WANT TO HEAR FROM YOU!
What you need:
High school diploma or GED (required)
0-3 years of relevant experience or training in customer service or a related field (preferred)
Strong communication skills
Ability to multitask, stay organized, and work under pressureHigh attention to detailStrong critical thinking and problem-solving skillsProficiency in Microsoft Office

Company Values & Benefits:

Generous paid time off & holidaysHealth, dental, vision, and life insurance
Paid parental leave401(k) Plan with company match & service contributions   Short & long-term disabilityFertility & adoption supportUndergraduate & graduate tuition reimbursementOpportunities for training and career growthHealth & wellness programsEmployee discount program