Public Relations & Communications Manager - Onsite

TWENTY-NINE PALMS BAND OF MISSION INDIANS

SUMMARY:

This position is responsible for managing all operational activities and initiatives corresponding to Public Relations and Communications. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.

Public Relation duties

• Leads public relation programs and serve as a main point of contact for the organization in public relations communications.
• Develop and implement processes to evaluate and improve Public Relations communications.
• Coordinate day-to-day requests for Public Relations communications including recommending appropriate subject matter expect(s) and preparing them for interviews.
• Developing and implementing publicity strategies for the company’s products and services, including a crisis management strategy.
• Creating and managing a PR plan, including budgets, timelines, etc.
• Working with the social media team to create a content calendar.
• Representing the organization at press conferences, interviews, etc.
• Handles media commitments and the dissemination of information across various platforms.
• Coordinate with the Marketing team to enhance the company’s brand image to the public and develop strategies that would increase the company’s revenues and close more client deals.
• Arranges for photography and/or press coverage for special events.
• Identify cost-reduction techniques and identify business opportunities by conducting data and statistical analysis from the market trends.
• Manage external communication channels, including press releases, media relations, industry publications, and thought leadership articles. 

Communication duties

• Develop and implement marketing communications strategy and programs, including advertising, branding, product promotion, and regulatory matters.
• Plans, prepares, and distributes original promotional content such as articles, news and press releases, emails, blog and social media posts, and other updates on behalf of the organization.
• Oversees and produces, f