Director Clinical Services (5963)

#nowhiring

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Director of Clinical Services who want to make an impact in the lives of others. 

Purpose & Impact:

The Director of Clinical Services provides centralized clinical, operational, and quality leadership for LSF programs serving youth, families, and vulnerable populations across CINS/FINS shelters, group homes, emergency shelters, SNAP programs, Community Counseling and Unaccompanied Children (UAC) refugee programs. The position is responsible for ensuring consistent, trauma-informed, culturally responsive, clinically sound, and contract-compliant service delivery across assigned programs. The director leads clinical practice standards, program performance, continuous quality improvement, staff development, risk mitigation, and cross-program integration to promote service excellence, regulatory readiness, and positive outcomes for clients and families.

Essential Functions:

• Provides comprehensive supervision of assigned staff, ensuring completion of all administrative and operational responsibilities, including but not limited to performance management (e.g., annual evaluations), payroll and personnel transactions, timekeeping and approval of timecards, and adherence to organizational policies and procedures. This position provides direct supervision of the Quality Assurance Support Coordinator.
• Serve as the senior leader responsible for clinical quality, program compliance, regulatory readiness, and continuous quality improvement across assigned Family Focus service lines. Ensures alignment between organizational strategy, quality standards, contractual obligations, licensing requirements, accreditation standards, and day-to-day program operations.
• Collaborate with program staff on Continuous Quality Improvement (CQI) meetings, ensuring effective utilization of the Performance and Quality Improvement (PQI) Manual and Plan-Do-Study-Act (PDSA) methodology. Ensure regular review and analysis of data such as psychotropic medication utilization, incident reports, file review results, client and stakeholder survey feedback, incident trends, corrective action plans, and other critical information as identified.
• Implement and operationalize LSF quality standards, performance measures, monitoring protocols, and continuous improvement expectations across all assigned programs to improve community access, client engagement, service coordination, safety, clinical outcomes, and contract performance.
• Develop, monitor, and report enterprise-wide key performance indicators (KPIs), outcome measures, compliance metrics, utilization data, and client performance trends. Utilize data to identify opportunities for quality improvement and operational excellence and communicate to leadership and/or other stakeholders.
• Oversee clinical review and trending of critical incidents, grievances, safety events, and risk indicators as assigned. Collaborate with Legal, Human Resources, Risk Management, executive leadership and program leadership to identify root causes, implement corrective actions, and reduce organizational risk.
• Direct internal clinical case file reviews and peer review processes to ensure compliance, quality, and service effectiveness.
• Partner with program leadership to ensure programs maintain readiness for audits, monitoring reviews, licensing visits, funder reviews, and internal quality reviews.
• Co-lead accreditation readiness activities within assigned programs and ensure ongoing compliance with accreditation standards.
• Support residential and shelter operations by providing clinical guidance related to youth and family engagement, behavior management, safety planning, crisis stabilization, trauma-informed care, and coordination with community providers.
• Establish and maintain consistent and uniform clinical practice expectations, service delivery standards, and documentation standards and forms across assigned programs, including intake, assessment, service planning, treatment planning, crisis response, discharge planning, aftercare planning and referral activities.
• Monitor emerging regulations, contract requirements, evidence-based practices, funding opportunities, and industry trends affecting residential, shelter, counseling and youth services and recommend operational changes as appropriate.
• Develop and support implementation of procedures, tools, templates, workflows, and training resources that promote consistent clinical and operational practice across assigned programs.
• Participate in the development, review, implementation, and ongoing evaluation of policies and procedures to ensu