Airport Agent

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

The Airport Agent role supports both Stations during peak season and our Guest Empowerment team and during off peak seasons. We are looking for highly motivated self-starters who support their teammates while empowering and supporting Breeze Guests along their travel journey. At the airport, they help Guests with check-in, boarding, baggage, etc. While working remotely they will support Guests through a variety of digital channels such as SMS, Messenger, and email by empowering Guests to use the Breeze app and website to make flight reservations, itinerary changes, manage their account and get answers to their questions. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.  

The pay for this position:

                  At the airport supporting Stations: $16.50 per hour

                  Remote supporting Guest Empowerment: $15 per hour

This is a part-time position

Here’s what you’ll do

While working at the Airport, Team Members will:

• Provide Breeze Guests at the airport with a Seriously Nice experience during check-in and boarding.
• Greet and assist Guests at airport arrival with check-in checking bags, and supporting needs at ticket counter through digital channels and standard airport processing methods.
• Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations, and resolving related complaints and problems.
• Work at the gate during the boarding process, gate checking bags.
• Assist Guests with wheelchairs through all areas of the airport including terminal and gate areas.
• Operate jetbridges and open and close the main cabin door of the plane
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival
• Direct Guests through Customs, Immigration, Quarantine, and other points in a Federal Inspection Station.
• Commit to regular attendance and punctuality
• Commit to working safe and in full compliance with all work rules, regulations, policies and procedures.

While working Remotely, Team Members will:

• Communicate with Guests through a digital-first contact approach, but also telephone communication as needed.
• Work with multiple Guests at the same time
• Work in multiple programs and on multiple screens simultaneously
• Empower Guests to use the Breeze app and website to make flight reservations, itinerary changes, manage their account and get answers to their questions.
• De-escalate frustrated Guests by remaining calm under pressure, focusing on solutions, communicating clearly in writing, and maintaining a positive attitude
• Engage in continuous and concurrent virtual conversations offering solutions and information for empowering Guests through their Breeze experience
• Kindly and patiently resolve Guests’ concerns by researching systems to find the root cause of Guests’ technical difficulties
• Commit to regular attendance and punctuality
• Attend virtual on-camera meetings
• Work independently and as part of a team
• Complete Behind-the-scenes tasks to ensure Guests reservations are complete and accurate
• Recommend improved processes to improve the overall Guest Experience though the spirit of ingenuity and integrity
• Offer peer-to-peer feedback, to contribute to the development of a growing team environment.
• Mentor others as their skillset expands
• Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role

While working both roles, Team Members will:

• Assist our team of Baggage Specialists with resolving guest baggage claims, concerns, and questions
• Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellenc