Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose

Frontline, department-based; Supervises daily functions of assigned department; Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.  Serves as a technical advisor to assigned team & leadership. Maintains & exceeds the department specific individual productivity standards, scheduling industry benchmarks, collection targets & quality audit scores for accuracy productivity.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions 

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders.  May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.

Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts. 

Environment: Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiates corrections and/or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others.

Maintains a working knowledge of applicable Federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling

Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. 

Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. 

Supervises colleagues to ensure excellent professional customer service is provided to patients, providers, coworkers, & the community. Monitors daily operations to ensure adherence to documented administrative & departmental policies & procedures, achievement of established Key Performance Indicators (KPIs) to achieve optimal productivity, accountability, & efficiency, & facilitation of departmental workflow.

Monitor all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. 

Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. 

Coordinates daily schedule & staffing to allow for performance of urgent assignments & coverage during peak workload that maximizes patie