Area Human Resources Manager - IHG Army Hotel on Fort Meade, MD

Area Human Resources Manager position, programs and leads our recruiting/employment, compensation, benefits, worker’s compensation, employee relations, employee recognition programs and training for hotel colleagues.  Ensure policy compliance, support the Company’s initiatives, and empower our colleagues and champion a positive culture.  Maintain confidentiality to the extent possible in all HR-related matters.  This role supports multiple properties/locations within a region.

This is the top, and typically only, Human Resources professional in a small to medium full-service hotel employing generally 50-150 employees.  May supervise 1 full or part-time coordinator in a larger hotel; and potentially 1 to 2 HR managers depending on the region. 

Identify, recruit, and make recommendations for hiring all candidates for all hotel positions.  Screen, interview, and test applicants; coordinate background checks/references, and process applicable paperwork, etc.  Oversee the maintenance of accurate and up-to-date personnel files and HR Systems on all employees.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. 

Collect and maintain data from exit interviews.  Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports etc., alert management and recommend courses of action. 

Create programs and events to foster a positive work environment for all employees (e.g., pep rallies, all employee meetings, excitement committees, health fairs, etc.).  Support and administer the employee satisfaction survey in conjunction with the Corporate office.  Assist the General Manager and other department managers with developing action plans based on feedback.

Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.

Support and administer an effective employee relations program.  Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution.   Consult regularly with Corporate Human Resources regarding serious matters or escalating issues.   Support and promote the Employee Resolution process.   

Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g., Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.).  Conduct annual HR compliance/standards self-audit. Communicate all company and hotel policies and procedures.

Facilitate effective training and development programs for employees.  In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives. Coach managers to create and maintain a work environment with high morale and productivity.  Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and regulations, and other employee programs.

Ensure worker’s compensation claims are properly documented and reported.  Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures.

Provide required documentation in response to unemployment claims.  Participate in unemployment hearings as needed.  Ensure that paperwork is complete, and documentation is thorough so the company’s position can be legally and effectively represented.

Work within the established Human Resources department budget.

Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.

Interact with outside contacts:

• Candidates and applicants – discuss employment opportunities and conduct interviews.
• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Outside counsel – to seek advice on various issues
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)

May coordinate and administer locally developed specialized recognition programs.

Perform other duties as assigned and may serve as “manager on duty” as required.

Additional projects and responsibilities may be designated by the General Mana