Health Client Manager - Mid Market - Virtual
Alight SolutionsAbout the role
Amazing Opportunity and Great Place to Work!
Are you looking for a new opportunity with a goal-oriented team?
Our Story
At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.
Great Place to Work
Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.
We invite you to join our team! Learn more at careers.alight.com.
About the Role
The Health Client Manager (HCM) serves as the primary point of contact for clients regarding Health Benefits delivery, including reporting, requirements definition, and service inquiries. As the service lead, the HCM is accountable for client satisfaction and managing ongoing requirements. This role may also support change requests but is not a sales position.
While the HCM does not manage a team, they are expected to act as a Subject Matter Expert (SME) and provide coaching and mentorship, particularly to Health Client Specialists. Some travel may be required. This role is an ideal transition for individuals with Health Client Management experience.
Responsibilities
- Ongoing relationship with clients and maintain regular communication with key client stakeholders.
- Evaluating manage, and resolve complex operational and technical challenges.
- Understanding our technology solutions to better serve client needs.
- Organizing, plan, and lead both internal and external meetings effectively.
- Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout.
- Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor. Assist with escalations and provide client consultation.
- Serving as a Subject Matter Expert for service-specific and common client requirements.
- Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. Executing the solution roadmap for the client.
- Developing domain and operational expertise within the client team.
- Managing and deliver client reporting, including addressing non-standard reporting needs.
Requirements
- Possess Bachelor's or equivalent work experience.
- Able to translate concepts to client requirements that drive technological and process solutions to meet client needs.
- Possess project and client management experience
- Possess analytical, problem-solving, and organizational skills
- Possess Leadership and coaching skills
- Possess Excellent verbal, written, and interpersonal communication skills. Able to facilitate effective conversations with internal and external clients
- Possess Health Welfare/Annual enrollment experience.
- Guide, and support the team in adopting best practices.
Application and Interview
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