Senior Analyst, Technology and Operations

Position Summary

As our clients undergo continuous transformation, with new trends such as digital disruption, sector consolidation, globalization, and even greater competitive and regulatory pressures, our business is transforming too.  We are adding new services and developing our technology platforms and tools to deliver high quality services in an effective way to our current and future clients.  The Senior Analyst, Technology and Operations will play a critical role in our work to drive efficiency and effectiveness in the Firm's strategic technology and delivery approaches.

Key Relationships

Reports to:

Director of Services Management

Other Key Relationships:

David Baruch, Chief Information Officer

Michelle Silva, Head of Program Management, Technology & Operations

Trelinda Clark, Vice President, Technology & Operations

Other Directors of Services Management

Program Management Team

Product Management Team (Dublin)

Communications and Change Management Team

Learning & Development Team

Key Business Stakeholders across roles – Practice Leaders, Office Managers, Consultants, Associates, Analysts, EEAs, Client Develop ment Team

Key Responsibilities

• Product Management – Assists with the development and implementation of internal and external tools that support business architecture and Firm strategy.  Works with product management team to coordinate the development of prototypes and other testing collateral.  Manages communication with user groups and assists in pilots with clients and the Firm.  Suggests improvements based on feedback.  Assists with assembling a business case.
• Communication Management – Coordinates with cross functional teams across the Firm – IT, Learning & Development, Finance, Operational Excellence, Change Management, Marketing, etc.  – on day-to-day projects, managing timelines and milestones.
• Services Support and Measurement – Assists with rollout plans and approaches.  Interfaces with user groups and shares best practices.  Measures satisfaction and adoption.  Assists with continuous process improvement plans and updating of the services roadmap.
• Project Management – Supports the Tech & Ops Team on a variety of projects to maintain project timeframes, objectives and communications. Creates and manages documentation.  Conducts research and business interviews.  Analyzes and collects data, and tracks and reports on project progress, including measuring milestones and metrics.

Ideal Experience

The successful candidate will be self-directed, independent, and able to adjust to a fast-paced environment that is highly integrated with various business teams.  They will be graceful under pressure and an excellent multitasker with an ownership mindset and results orientation.  In addition, the successful candidate will demonstrate excellent writing and research skills and display an eagerness to learn new skills and subjects. 

• 2-5 years of professional experience - Ideally in a relevant professional services or corporate environment; prior experience working in the technology function is beneficial but not required.
• Exposure to leadership advisory, executive search, recruiting or staffing industry - Strongly preferred.
• Bachelor’s degree - Recent university graduate of a leading academic institution.
• Proficient with MS Office applications - Word, PowerPoint and Excel.

Compensation and benefits are commensurate with other high-end professional services firms. Candidates must be in possession of work authorizations necessary for the country in which they are applying.

Critical Capabilities for Success

Project Management

Plans, manages, and drives own efforts as measured by timely completion of project tasks and feedback from project team members.  The successful candidate will do this while handling multiple projects with competing deadlines, working with individuals who have differing styles, and managing challenging expectations by:

• Taking ownership of the project by doing what is needed at all phases of the process, anticipating next steps and not waiting to be told what to do.
• Regularly reassessing priorities to align resources where/when needed and proactively reprioritizing own workload to provide additional support to team where/when needed.
• Delivering on commitments on-time or notifying as early as possible if problems occur or deadlines will slip.

Problem Solving

Synthesizes research and provides a succinct and accurate point of view as measured by quality and timeli