Business Process Transformation Lead (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

We are seeking an experienced and highly skilled Business Process Transformation Lead to drive and oversee our organization's transformation initiatives. As the Business Process Transformation Lead, you will be responsible for developing and executing strategic plans to optimize business processes, enhance operational efficiency, and drive organizational scale and growth. Reporting to the Vice President, Revenue Operations, you will be responsible for leading and overseeing large-scale transformation initiatives, working closely with cross-functional teams to drive innovation, improve processes, and optimize business performance. You will carry hands-on responsibility, working closely with cross-functional teams, stakeholders, and senior management to identify areas for improvement, implement transformative strategies, and ensure successful outcomes. The ideal candidate is a dynamic and visionary leader with a strong background in business transformation, change management, and process improvement. As Business Transformation serves as a net-new organization, the role will initially serve as an individual contributor, with matrix responsibility for leading cross-functional teams on change initiatives. Over time, the Business Process Transformation Lead will have the opportunity to build and lead a team.

Your expertise in change management, project management, and business analysis will be instrumental in successfully guiding our organization through transformative initiatives.

You will apply process engineering and business innovation knowledge and capabilities across the enterprise to enhance effectiveness and sustain transformational impact. You will foster and lead deep business collaboration to drive targeted and enduring change across the enterprise. You will work with sponsor leaders to reimagine and solve complex problems and guide sponsored improvements to strategies, processes, technologies, workflow automation, and organizational systems.

In addition to leading a variety of business reengineering activities, you will also act as a change agent to ensure solutions are implemented and projected business results are achieved. This individual must have strong leadership, problem solving and communication competencies. 

The successful candidate must possess proven experience in leading transformational change initiatives to full completion. Join our organization as the Business Transformation Lead and be part of a dynamic team dedicated to driving positive change and shaping the future of our business.

Key Responsibilities

Business Process Transformation Strategy

• Develop and implement a comprehensive business process transformation strategy aligned with the organization's goals and objectives.
• Identify areas of improvement, assess risks and opportunities, and provide recommendations to enhance operational efficiency, process optimization, and overall business performance.
• Serve as a thought leader in end-to-end enterprise transformation with strong emphasis on Lead-to-Cash, understanding go-to-market strategies, proactively and systematically bringing ideas for new technology, processes or systems to accelerate time to value.
• Stay abreast of industry trends, best practices, and emerging technologies in business transformation and apply them to enhance the organization's competitive advantage.
• Provide organizational leadership in the application of process improvement tools, methods, and frameworks in the enterprise transformation space.
• Identify, establish, and quantify measurable business benefits (financial/non-financial) achieved as a result of services provided including business/technical transformation, customer centricity, operational excellence, organizational change management, and strategic planning.

Stakeholder Engagement & Cross-Functional Collaboration

• Foster a culture of continuous improvement by promoting innovation, collaboration, and knowledge s