ALF EXECUTIVE DIRECTOR (66522)

Overview: The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high-quality service to the residents and their families. The Executive Director maintains ongoing compliance with appropriate local, state, federal and regulatory agencies.

Key Responsibilities:

Management/Financial

• Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
• Maintains monthly financial reports and provides explanation for variances
• Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
• Ensures account receivables are collected on a timely basis
• Optimizes all opportunities to generate revenue, and ancillary revenue
• Maintain and increase occupancy in accordance with budget.
• Actively promotes staff participation and involvement in the day-to-day operation and decision making. Promotes team building through participation and/or leadership at regular staff meetings. Provides ongoing support, direction, supervision and feedback regarding job performance of all staff
• Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families

Resident Care

• Assures high quality services needed and desired by residents
• Ensures resident’s rights are protected
• Ensures staff, residents and families are educated about resident rights
• Responds to family, resident and associate requests in a timely manner
• Acts as liaison between management, residents and families
• Gather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)
• Ensures that the building shows a positive first impression
• Maintains or grows occupancy to maximum levels
• Meets monthly budget targets, with any variances to be discussed with the Administrator

• Bachelor’s degree or equivalent in experience in human services management, housing management, or nursing home management
• Excellent customer service and public relations skills
• Experience working with seniors
• Experience in successfully operating and maintaining a customer focused environment in an Senior Living facility preferred
• Proven record of identifying and developing professional referral sources
• Texas Assisted Living Manager Certification