Warming Shelter Lead positions, Overnight shifts, On-Call

Are you a Leader? This position will provide direct oversight and support to warming sheltering service staff and volunteers at ARCHES Warming Shelters during the cold season between October and March. Adverse weather conditions and/or a drop in temperature to 32 degrees (F) or below means our shelters are activated for those living outside without housing or shelter. Our goal is to reduce harm and save lives and we need your help! Bilingual Spanish preferred but not required.

Responsibilities include supporting shelter operations including intake, cleaning, checking in guests assisting clients with navigation to resources, stocking supplies, distribution of food, clothing, mats and blankets, de-escalation, and ensuring a warm, safe and caring environment out of the cold. Leads are also responsible for training shelter Site Assistants and enforcing policies and procedures, cleaning and safety protocols, and escalating issues to management and/or law enforcement when necessary.

Lead Site Assistants work between several sites, with multiple shifts covering overnight shelter operations. Hours are scheduled between 5pm and 8am during emergency shelter activations. Staff may be assigned daytime hours to support agency operations and occasional overtime could be available.

There are multiple positions and shifts available.

Minimum Qualifications

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.

• Two years of experience in customer service, social services, or other client-facing roles.

• Experience in a leadership role.

• Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Food Handler's Card or ability to obtain within 30 days.

• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.

• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.

• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

***ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective work shift.

• Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.

• Facilitates communication and collaboration between Site Assistants and volunteers.

• Focuses team toward primary program goals and exemplifies the positive culture.

• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.

• Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.

• Monitors the program expectations of residents.

• Provides program support, such as: cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety.

• Assists other staff and volunteers in providing a c