About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

As a public safety communications specialist in the cybersecurity and data privacy practice area, you will collaborate with team members to conceptualize, deliver, and support the modern internet-based communications technology that our clients, partners, and professions need to succeed. The ideal candidate should have a diversity of strengths associated in supporting state, local, and city government clients with their growing need for enterprise technology solutions.

As a public safety communications specialist and NYSTEC consultant, your day-to-day role will be to research, collaborate, and contribute to identifying potential technology solutions starting with the initial client engagement and then progress through the service lifecycle by soliciting the client requirements, assessing the client’s current state, developing recommendations, developing notional design solutions, implementation oversight, validation and deployment of end-to-end solutions that meet customer requirements, as well as post-launch technical activities such as assisting the implementation vendor(s) with troubleshooting, operations review, ongoing service development/optimization.

Key Responsibilities

• Conduct design work for public safety telecommunications systems, specifically for next generation 911 systems, land mobile radio, and microwaves, for public safety.
• Coordinate public safety communications needs assessments, including requirements gathering from first responders and NYSTEC clients, and analysis of design options.
• Create public safety requirements-based specifications and incorporate into procurement documents to acquire equipment and services.
• Manage the site-specific requirements gathering and approval process, construction managers and inspectors performing quality assurance including PSAP and emergency site acquisition, and construction management activities.
• Develop project scope, roles, responsibilities, and detailed implementation plans.
• Conceptualize the initial design approach and/or have overall responsibility for the engineering work to include the specifications and design, project scope, and detailed project plans for dispatch and remote communications facilities.
• Provide leadership and strategic implementation support for complex 911 systems.
• Lead and participate in the development of reports, analyses, and presentations.
• Remain current on industry, policy, funding, and legislative changes related to 911, and assess the impact to clients.
• Share technical knowledge and expertise with peers—exchange ideas, concepts, and processes that create a strong team approach to problem solving and client solutions.

About you:

Required Qualifications

• Advanced practical experience in IP-based and wireless technologies in the public safety environment.
• Advanced practical experience in the application of technical standards to actual product features and functions.
• Knowledge of federal, state, and local agency activities related to public safety dispatch operations and 911 call taking.
• Recognition and understanding of all public safety communications systems and their operational impact, such as CAD, RMS, and MDT operations.
• Minimum 15 years of experience in communications in the public safety environment.
• Experience in designing and managing emergency dispatch and communications systems.
• Proficient with Microsoft Office Suite.
• Proven and comprehensive knowledge of technical standards that apply to the concepts (e.g., system of systems, Interoperable solutions, NG911, and FirstNet).

Preferred/Desired Qualifications

• ITIL and other industry technical certifications.
• Strong interpersonal skills and customer experience (CX) work.
• RFP development in the technical space.

Education and Experience

· Minimum of a bachelor’s degree with at least 15 years of relevant experience. Equivalent combination of advanced education, training, and experience will be considered.

The pay range for this position is $105,527.00 to $145,098.00

It is NYSTEC's policy to provide equal employment opportun