Field Service Engineer (Electron Microscopy)(REMOTE)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

Opportunities

We have multiple opportunities to join our Field Service Engineering team at different levels across the upper 48 states: Field Service Engineer I, Field Service Engineer II, and Field Service Engineer III.

Level placement will depend on education, technical expertise, and years of experience. We actively recruit throughout the year to support customer needs in multiple regions. Candidates who apply may be considered for current or future openings aligned with their experience and location preferences.

Company Overview

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

The Materials and Structural Analysis Division (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers at the micro-, nano-, and picometer scales.

Position Overview

As a Field Service Engineer, you will support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation. You will work with advanced technologies while delivering exceptional technical service to customers across semiconductor, research institutions, universities, government laboratories, and industrial facilities.

In this role, you will troubleshoot complex systems, conduct preventive maintenance, and ensure instrumentation operates at optimal performance. Field Service Engineers work closely with customers and internal engineering teams to maintain system reliability and support scientific discovery.

Depending on experience level, responsibilities may include independent troubleshooting, complex system installations, mentoring other engineers, and serving as a technical escalation point within the service organization.

Key Responsibilities

• Install, maintain, repair, and calibrate electron microscopy systems, including:

  • Scanning Electron Microscopes (SEM)

  • Transmission Electron Microscopes (TEM)

  • Focused Ion Beam (FIB) systems

• Conduct scheduled preventive maintenance to ensure optimal system performance.

• Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.

• Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.

• Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.

• Travel to customer sites to install equipment, perform repairs, and support system operation.

• Document service activities and submit detailed field service reports.

• Provide training and technical guidance to customers on system operation and maintenance.

• Follow all safety procedures and quality standards while servicing equipment in laboratory environments.

• Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.