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Supervisor, Fleet Warranty
TForce FreightUnited Statesfull_timeVerifiedPosted 26 Mar 2026
About the role
Job Responsibility:
- Manage warranty claims, including receiving, processing and reviewing claims from customers and adhere to company policies.
- Customer Interaction: Communicate effectively with customers to provide updates on claims status, resolve issues, and ensure customer satisfaction.
- Record Maintenance: Maintain accurate records of warranty claims, customer information, and product specifications, ensuring all documentation is complete and organized.
- Data Analysis: Analyze warranty data to identify trends and recurring issues and develop strategies to improve warranty processes and reduce costs.
- Collaboration: Work closely with product development, sales, and customer service teams to ensure the best service is provided and warranty policies are followed.
Job Qualifications:
- Customer Service Skills: Strong ability to interact with customers professionally and handle complaints or inquiries effectively.
- Organizational Skills: Excellent organizational skills to manage a high volume of claims and maintain accurate records.
- Attention to Detail: Critical attention to detail to ensure accuracy in processing claims and maintaining documentation.
- Communication Skills: Strong written and verbal communication skills to liaise with customers, vendors, and internal teams.
- Technical Knowledge: Famili
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