Microbiology Technical Sales Specialist

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.
At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.
USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Technical Sales Specialist will serve as a subject matter expert in facilitating support related to USP Microbiology products and their use. The incumbent will (1) provide expertise to support the resolution of technical questions and ensure clear communication of product-related information, (2) collaborate internally and externally as a technical expert in microbiology and (3) engage in inside sales activities.

This position requires close collaboration with the Technical Services team and colleagues across the USP Microbiology Unit, including the business development and marketing teams, to ensure technical inquiries are addressed effectively and accurately. The incumbent will be responsible for managing customer inquiries related to Microbiology products through a CRM, including responding to customers directly. The incumbent will be responsible for helping to resolve customer inquiries promptly and equipping internal teams with the knowledge and resources needed for various activities.

The incumbent will also work to enhance and streamline processes, tools, and resources to improve inquiry resolution. Additionally, the Technical Sales Specialist will engage in inside sales activities, including nurturing leads and supporting efforts to convert those leads into business opportunities.

This is a hybrid position requiring 60% monthly onsite presence in our St Paul, MN location.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Microbiology Technical Sales Specialist has the following responsibilities:

• Manage and help resolve inquiries from customers, distributors, and USP colleagues via email, video call, and phone to efficiently address product and service issues and maintain high levels of customer satisfaction.
• Ensure departmental efficiencies, including customer response time and issue resolution time, are met or exceeded by providing necessary technical product expertise and subject matter expertise.
• Conduct inside sales activities, leveraging your technical and subject matter expertise to drive adoption of relevant products and offerings.
• Assist in development of front-line support tools for scalability, including creating training material for new customers and new employees.
• Assist/participate in support-related lab work that includes hands-on training of USP Microbiology products for customers, distributors, and colleagues.
• In conjunction with colleagues, generate customer facing technical documentation including FAQs, troubleshoo