Business Systems Support Specialist

 

   

Business Systems Support Specialist

 

We are a facility resource management company with over 100 years of experience. Chemsearch FE is an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters.

 

We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs.

 

Job Description

We are seeking a qualified Business Systems Support Specialist, who will maintain, enhance and troubleshoot issues of our Enterprise business systems ranging from troubleshooting performance issues, triaging application usage errors, determining sources of performance issues and create necessary instructional aids. This role will also oversee and execute our technology asset inventory and deployment process.  

 

Responsibilities

Business Systems Support  

• Serve as the first point of contact for IT Support within the sales organization, addressing hardware, software, connectivity and other issues

• Troubleshoot and resolve Level 1 and Level 2 support requests, escalating complex issues when necessary  

• Monitor and respond to incoming support requests, ensuring timely and effective resolutions 

• Document solutions and contribute to the creation of a knowledge base for recurring issues

• Log all incidents and service requests in the helpdesk ticketing system

• Conduct routine system checks and maintenance tasks

• Monitor system performance and identify potential issues 

• Provide training and guidance to users on IT systems and software

• Collaborate with IT team members to resolve complex issues

• Adhere to company IT security policies and procedures

• Basic administration of adding/removing/troubleshooting logins and licensing  

 

Inventory Management and Deployment  

• Track and manage IT assets, including hardware and software inv