Technical Service Application Manager (Application Scientist) - Bakery, Soups, Sauces & Dressings

Description/Job Summary:

The primary responsibility of this role will be to provide Applications and project support to the Bakery, Soup, Sauce, and Dressing (BSSD) Technical Service team.  This will include organizing pilot plant trials, prototype development, benchtop and analytical work, and summarizing and reporting results and conclusions.  This position requires a technical professional with 3+ years of experience in the food industry with a comprehensive knowledge of food systems, ingredient functionality, and processing across a broad range of food applications.  Experience and knowledge of Soup, Sauce, Dressing and Meal products, formulating, and processing is required. The candidate must have effective communication, people skills and be comfortable working in a challenging environment across a broad range of applications and internal teams.  The ability and willingness to be a self-starter and learn from others is expected.  Contribution is measured through knowledge development, quality growth in the technical project pipeline and conversion of technical opportunities to sales. Willingness to travel up to 20%.

Responsibilities:

• Complete pilot and lab work for customer-facing Technical Service team members

• Set project expectations, and monitor progress to assure that expectations are met

• Work with Technical Service team members to complete customer projects or requests

• Provide Technical Service team members with results and summaries of lab work completed for their customers

• Manage a library of relevant formulas, prototypes, and customer demos

• Oversee development of prototypes demos for customer interactions

• Be a technical resource within the technical community for customers and within Tate & Lyle

• Lead customer projects and provides technical expertise to address customer issues

• Be able to provide customers with technical support related to processing issues or challenges

• Follow and share market intelligence and industry trends to contribute to solution development

• Present new product ideas, ingredient technologies, and technical insights to customers to reinforce Tate & Lyle’s leadership

• Support customers in using ingredients by leveraging understanding of Tate & Lyle’s ingredients portfolio and their applications

• Creates recognition for Tate & Lyle‘s ingredients/technologies by developing and fostering relationships within the industry

• Build a strong and diverse internal network to be able to draw upon the right sources of expertise as required

Competencies:

• Customer/Market Driven

  • An understanding of processing and formulating of various bakery, soup, sauce, dressing and meal products.

  • Actively seeks feedback and uses market insights to deliver customer value at every stage of the research, development and delivery process.

  • Understands and anticipates customer/market aims, needs, processes and success measures, to better develop and position solutions that have real impact.

• Commercial Savvy

  • Combines insights on technical expertise, the external environment and our customers’ business with a deep understanding of Tate & Lyle to drive commercially astute business decisions consistent with our strategic objectives.

• Technical Solution Development

  • Plays a critical role in developing innovative solutions to some of the world’s biggest and most complex food and beverage problems

  • Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions.

• Research and Process Effectiveness

  • Leverages internal processes and systems to execute work in a manner that meets scientific and professional standards.

  • Conducts rigorous and high-quality research that elevates Tate & Lyle’s brand as a world-class solutions provider.

• Collaboration and Influence

  • Seeks out colleagues and external partners to create more effective solutions.

  • Operates across the matrix and integrates work throughout functional and geographical boundaries, to increase shared learning, speed to market and financial impact.

  • Leverages an understanding of stakeholders and partners to influence and collaborate effectively.

• Results Focused

  • Takes accountability for delivering world-class solutions.

  • Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work.

  • Proven record of delivering both technica