Service Technician II

Company Description

Join our team at Convergint Federal (CF). Become part of one of the nation's leading security integrator's for the U.S. Federal Government.

CF is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CF is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We can support the entire life cycle of these programs and projects—from security analyses, engineering, and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

We are looking for a candidate who understands how to troubleshoot various security devices and systems. The candidate will require, little to no supervision to complete assigned task. The candidate must be proficient with maintaining and installing LENEL ACS control, Milestone CCTV, Bosch IDS systems, Axis 2N system as well as various locking devices; minimum of 5 years experience.

Travel within CONUS is part of the job, however right now the two job sites for this role are in the DC Capital area and Rockville, Bethesda MD area. On site rotating between the two sites on a daily basis.

Must have minimum of Public Trust Clearance.

Certificates are preferred with system such as Lenel but not required.

Must have own tools and transporation, parking is paid for with these specific projects.

Job Description

The Service Technician II plays a crucial role in the installation, maintenance, and  troubleshooting of security systems, ensuring the highest level of functionality and customer satisfaction within the Federal Operations Department. 

Value and Beliefs of this Role: 

The person in this role must provide world-class service to customers, colleagues, and  communities. It requires a person of integrity, self-accountability, commitment to communicate  openly and consistently, delivering results and having fun with laughter daily. In this role we  want you to grow with us and deliver results as an exceptional Service Technician II as a part of  the Federal Operations Department. This job requires a person who remains professional,  organized, collaborative, detail oriented and always delivers consistency. 

Responsibilities: 

Installation and Maintenance:

• Install, configure, and maintain security systems, including but not limited to access  control, video surveillance, and intrusion detection systems. 

• Conduct system upgrades and modifications to meet client requirements and industry  standards. 

• Collaborate with project teams to ensure successful implementation of security solutions. 

Troubleshooting and Diagnostics: 

• Identify and resolve technical issues promptly and efficiently. 

• Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance.

• Provide remote and on-site support to address client concerns and maintain system  functionality. 

Customer Support: 

• Interface directly with clients to understand their needs and address inquiries. 
• Provide training and guidance to clients on system operation and maintenance.
• Build and maintain positive client relationships through effective communication and  problem resolution. 

Documentation: 

• Maintain accurate and up-to-date documentation of all service activities, including  service reports, equipment inventory, and configuration changes. 

• Collaborate with the technical support team to contribute to knowledge bases and best  practices. 

Quality Assurance: 

• Ensure that all installations and services meet company and industry standards.

•Conduct regular quality checks and participate in quality improvement initiatives. 

Other Duties: Other duties assigned within reason of current role previously specified.

Qualifications

• Minimum high school degree/GED required. Relevant trade certification preferred.

• Minimum of 5+ years of experience in the installation and maintenance of security  systems. 

• 1 to 2 product-specific certifications helpful; industry-specific certifications desired; must  have or be able to obtain applicable state and/or local required industry licenses as  required by state law; Must have valid driver’s license with a clean driving record. 

• The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift,  push or pull up to 100 pounds. Specific vision abilities required by this job include close