Aerie Waitstaff (PT)

SUMMARY
This is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. The Servers role will be to provide excellent guest service with the support of the Assistant Server. The Server will ensure the proper set up of the station and work areas assigned and the smooth serving of food and beverage to all of his/her guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• To report for duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues
• To demonstrate a complete understanding of all policies, procedures and standards stated in Employee Handbook
• To consistently offer professional, friendly and warm hospitality to all guests
• To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
• To use empowerment to turn challenges into opportunities
• To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined
• To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list. To know about menu items, ingredients, preparation methods and garnishes for all dishes. To be able to guide the guest through the menu and make any suggestions or recommendations in the guests’ interest. To be able to answer any guest question about food items, beverages and wines in an informative and helpful way.
• To be aware of all cashiering procedures and the handling of all payment methods.
• To understand and follow Micros procedures
• To lead and guide the Server Assistant ensuring efficient and effective teamwork
• To communicate all service requirements to the respective team members in an efficient and effective way
• To ensure that all work areas and stations are kept clean and tidy at all times
• To perform all opening, side and closing duties as well as all daily and weekly duties to the set standards as outlined
• To attend pre-shift, weekly and monthly meetings to be well-informed
• To assist all guests (internal and external) with any enquiries or requests in a pleasant, helpful manner
• To actively participate in and follow all health and safety policies and procedures
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE
• Must be 18 years of age, as required by law
• High School Diploma or equivalent
• TIPS certified preferred
• Previous work experience within an upscale high volume establishment
• Knowledge of fine dining and good knowledge of wines/beverages
• Previous fine dining restaurant experience
• Understanding of full service environment
• Experience working in a hospitality role is preferred

OTHER SKILLS AND ABILITIES
Skill in establishing and maintaining effective working relationships with staff; ability to handle cash and accurately make change. Must be able to understand and comply with all departmental and Company rules, regulations, Policies and procedures. A fine dining Server must be able to handle difficulties with customers and staff alike. This position is responsible for keeping multiple details organized. Servers need an excellent memory and good organizational skills, ensuring that customers get the correct orders, and helps other staff members when able. Must have excellent interpersonal skills and a team player attitude with the ability and willingness to learn new concepts and ideas. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. The position requires that the Server work 3-5 days per week and is able to work a flexible schedule that may include evenings, weekends, Sunday mornings, and holidays.

TYPICAL PHYSICAL DEMANDS
This position include lifting heavy trays, standing for extending periods of time, and excellent hand-eye coordination. Other physical demands include being able to walk for long periods of time without rest or sitting down, especially on a very busy night. Balance is also a must for any Server, along with the ability to multi-task several projects at once. Must be able to climb stairs and walk on uneven surfaces on an occasional basis. Must be able to frequently lift and carry up to 50lbs at shoulder height. Must be able to bend, squat, p