Product Manager - Remote

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

The Product Manager is responsible for owning the complete product lifecycle including, the strategy, the development, the road map, and growth in value of the Onlife + Pager product lines.. Our mission is to solve needs in healthcare and engage consumers with the goal of helping them achieve better health and live better lives.

A core responsibility of this role will be bringing innovative well-being and care solutions to market – which includes the product life cycle from strategy, ideation through build, delivery, and ongoing value validation. Working with internal and external stakeholders, we will ensure Pager+Onlife is perceived as innovative, effective, and the partner of choice when it comes to engaging consumers and helping them along their healthcare journeys.

Product Management partners very closely with Sales, Client Success, Marketing, Operations, Clinical and Technology. To be effective, the Product Manager must thoroughly learn the products and be able to convey complex concepts in relatively simple terms. This role reports to the VP of Product.

Business Objectives:

• Owning the product lifecycle for assigned products and features
• Manage and own multiple product solutions to deliver effectiveness, efficiency, superlative experiences, and innovation
• Ensure external and internal stakeholders understand the company's products and value proposition
• Work with end-users and internal stakeholders to identify opportunities for product improvements
• Increase revenue opportunities through growth in features, use cases, and markets for product vertical
• Increase operational efficiency and effectiveness within the product vertical

We’re looking for someone who:

• Related Bachelor’s degree or additional related equivalent work experience
• 7+ years of relevant work experience
• Direct experience in product management, including defining & owning the product road map & design
• Experience creating user stories and prioritizing your specific product backlog
• Experience managing multiple vendors
• Experience in owning the product lifecycle
• Past experience utilizing data and outcomes for decision making
• Strong MS Office capabilities

Essential Functions:

Serve as the CEO of your domain and supporting features and services:

• Develop unparalleled familiarity with the markets we compete in
• Be a thought leader in the business problems that can be solved with your solution(s)
• Develop a deep awareness of competitive solutions in market
• Ensure internal partners understand solution(s) and their value to external partners
◦ E.g. training, coaching, answering questions
• Collaborate with Product Marketing to create written assets explaining solution(s) and translating technical
language for clients and Sales
• Be a thought leader in Solution(s) S.W.O.T. and lead build, buy vendor analysis within product vertical

Owner of complete product lifecycle and growth/evaluation of a products and/or features:

• Support Solution(s) Strategy for product offerings
• Engage clients and stakeholders in needs and feedback discovery
• Inform product development road maps for the product vertical
◦ E.g. Feature enhancement, new features
• Analyze customer specific solution requests, developing ROI for decision making.
• Develop additional use cases for Solution(s) within your products
• Ideate on new Solutions specific to your product

Business Planning:

• Create and maintain solution(s) business cases
◦ Model and define solution value – including qualitatively and quantitatively measures of value that defend
the value of your product to the organization
• Requirements discovery
• Strategic planning with engineering and development managers

Strategic Support:

• Participate in quarterly business reviews with internal stakeholders
• Support Responses to RFP’s – Help develop “new territory” content with relevant SME’s
• Work