Administrator, Customer Experience - TForce Freight

General Summary:

The position maintains high integrity of customer accounts, implementing, auditing and researching pricing agreements and contracts. This role also collaborates and supports various departments to ensure pricing accounts are aligned properly and the pricing aligns with business objectives. 

 

Essential Functions may include: 

Update, complete and review customer accounts to ensure proper alignment of accounts by analyzing bill of lading, quote requests, customer pricing agreements and contracts. 

Load/Audit pricing agreements and contracts into TForce Pricing System

Research and provide root cause analysis to resolve pricing issues on customer accounts

 

Required Knowledge, skills and abilities:

Thorough knowledge of LTL industry, NMFC and Rules Tariffs, Bills of Lading as well as company policies and procedures preferred

Proven analytical and problem-solving skills

Ability to use decision making skills to resolve problems in a variety of contexts in a fast-paced environment

Good Communication and interpersonal skills with ability to communicate clearly and effectively with all levels of employees and customers

Multi-tasked oriented and possess good organizational skills

Ability to work independently and as a team member

Basic knowledge of Microsoft Office

Ability to adapt to constant changes in work environment, work assignments, and/or changes in priorities

Represent the company in a professional manner at all times ensuring quality customer experience