Presales Solution Consultant, Employee Experience & HR Service Delivery

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As an Employee Workflows Solutions Consultant you bring your passion for HR technology to our clients in the Central region.  You combine HR culture with a good knowledge of the HR Technology landscape, and you bring a strategic mindset to the business. In addition, you have a passion to develop, position and deliver product-specific solutions during sales cycles.

You will be our brand ambassador and will represent both our company and HR product solutions in front of our prospects, customers and partners. You will also act as product expert and be fully engaged in the sales cycles to understand our customers strategies and needs, prepare and configure product demonstrations to showcase how our solution fits their needs. You will also actively participate in marketing events to present and promote our solutions. Good customer advocacy skills, the ability to learn quickly along with the ability to translate technical capabilities into business benefits is crucial. 

What is expected in this role:

Together with a dedicated solution sales specialist, you are responsible for:

• Business Process analysis to prove the value of our product for the business situation of your client
• Identify demands within the HR/Workplace/Legal functions for our platform 
• Contribution to sales campaigns focussed on the Employee Experience solution suite, which includes HR Service Delivery, Workplace Service Delivery and Legal Service Management.
• Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations aligned to customer needs.
• Prepare, configure and deliver solution demonstrations to customers in person and virtually to showcase how our solution fits their needs and resolves their business issues.
• Answer questions related to product features from our customers, channel partners and ServiceNow colleagues.
• Respond to Request for Information/Proposal documents.
• Provide product feedback & enhancements requests to Product Management.
• Help develop programs that enable the field sales organisation to demonstrate the value of Employee Workflows, and HR Service Management on the ServiceNow platform.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role candidates typically have:

• Proven experience of pre-sales solutions consulting, post-sales implementation in IT software industry, or as an HR practioner.
• Knowledge of the Employee Experience, HR Service Delivery or HCM landscape a plus
• Experience in delivering complex solutions to clients in multiple industries.
• Passion for technology and experience in cloud software solutions.
• Excellent communication skills in written and spoken English, in both business and technical concepts
• A confident and engaging presentation style, with the ability to tell a compelling story
• Proven track record of presenting at to a variety of stakeholders, (technical, functional and C-suite
• Proactive and independent mindset. Fast learner with the ability to complete tasks in an organised, detailed way with minimal supervision.
• Experience working collaboratively across a complex sales eco-system
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation.
• Fluent in German and English
• Willingness to travel across the region