Centralized Scheduling Representative

Job Description:

Job Title: Centralized Scheduling Representative
Location: Springfield, MO
Department: Centralized Scheduling
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:

As a Centralized Scheduling Representative, you will be the first point of contact for our clients, providing exceptional service and support as you assist them with their scheduling needs. This position operates in a fast-paced call center environment, and the ideal candidate will be adept at handling multiple tasks while maintaining a positive and professional demeanor.

The Centralized Scheduling Representative position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Adhere to HIPAA guidelines to ensure customer privacy and confidentiality at all times.
• Answer incoming calls and provide assistance or direct them to the appropriate staff member.
• Assess customer needs, including crisis situations, and handle calls accordingly.
• Schedule first-time appointments for Outpatient and Psychiatric Services.
• Manage the appointment system, ensuring efficient and accurate scheduling.
• Perform clerical tasks such as sending appointment letters/reminders, filing, generating reports, maintaining activity logs, and entering information into tracking systems.
• Verify client insurance eligibility and referral sources using various websites and software systems.
• Take on additional duties as assigned by the supervisor.

Knowledge, Skills, and Abilities:

• Receives minimal instruction on day-to-day work and receives general instruction on new assignments.
• Excellent oral, written and interpersonal communication skills required.
• Must have strong customer service orientation skills.
• Able to multi-task while being a team player.
• Excellent typing skills and ability to work with a computer.
• Flexibility and open to floating to different multiple locations.
• Reliable transportation to get to area assigned.

Experience and/or Education Qualifications:

• High school diploma or GED required.
• Previous customer service experience is preferred.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity