Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance- West

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

Job Title: Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance- West

Location: SAP Office- Bellevue, Washington 

What you'll do:

• Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers.
• Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business.
• Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions.
• Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
• Mitigate churn: Manage renewals of SAP solutions/services.
• Support sales: Identify sales leads and assist in expansion and upsell efforts.
• Crisis management: Handle difficult customer situations and de-escalate crises.
• Drive renewals and expansions: Focus on subscription or perpetual license-based solutions.
• Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions

 

What you bring:

• Executive presence: Strong relationship-building skills.
• Business acumen: Deep knowledge of business models, strategies, and processes.
• Problem-solving: Proven ability to handle complex issues with customer executives.
• Cloud software expertise: Experience with cloud software solutions and delivery models.
• Domain expertise: Expert level buying center/Lines of Business domain expertise.
• Risk mitigation: Ability to apply risk-mitigation strategies.
• SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
• Technical understanding: Some technical knowledge to address customer issues.
• Educational background: Bachelor's degree or equivalent required.
• Software experience: Knowledge of SaaS, PaaS and IaaS processes.
• Project management: Strong program/project management and governance skills.
• Commercial skills: Good commercial/deal support skills.
• Communication skills: Excellent verbal and non-verbal communication skills.
• Renewals and expansions: Experience driving renewals, expansions, and up-sells.
• Knowledge of Financial Solutions a plus.

 

Meet your team:

• Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization.
• Coordination: Coordinate internal SAP and partner resources to ensure value delivery.

 

 Skills you'll use:

• Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills.
• Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
• Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.

 

Future Direction:

• Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications.
• AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making.
• Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more.
• Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.

 

Focus on SAP Cloud Business Suite Finance Solutions

SAP Office of CFO (oCFO) Solutions:

• Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting & financial close processes
• Quote to Cas