Senior Customer Advocacy Director

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Senior Customer Advocate Director

• Conduct in-depth research with account teams to prepare the CEO for strategic 1:1 customer and partner conversations.
• Coordinate with our sales and product leaders to proactively engage top customers and partners, provide closed-loop communications internally and externally as deals and projects hit major achievements.
• Optimize which Customers and Partners the CEO prioritizes for strategic meetings, working with sales leaders on which customers they should meet when traveling in each region, which meetings the CEO should take vs. pass to other executives and subject matter authorities.
• Bring together major takeaways, maintain achievements, and track, assign and drive the delivery of clear action items. Work with senior leaders across the company to call out key issues that are stalled.
• Lead, organize, and run executive-level special projects to explore and implement changes across our business in conjunction with functional leaders.
• Optimize pre and post-meeting processes for the Office of the CEO when engaging customers to ensure thorough and thoughtful briefing documents are prepared in a timely fashion. Provide follow-up communications for internal and external consumption. Ensure commitments are met and follow-ups are scheduled.
• Be an influential contributor to our Product Roadmap by providing specific strategic customer feedback while also being able to accurately convey our current roadmap strategy (and the capabilities of our partner ecosystem) to prevent over-customization or consideration of alternative solutions.
• Travel as necessary to support the CEO in customer-facing meetings

Qualifications

• Minimum 10+ years in a customer-facing role (sales, consulting, customer success) with a natural affinity to drive deals or projects forward
• Superb leadership and influencing skills
• Experience building and leading impactful teams, either in a direct or indirect/matrixed capacity
• Ability to motivate others, drive collaboration, teaming and resolve conflicts across diverse collaborator groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Excellent business acumen, ability to see the "big picture" and prioritize activities to achieve results
• Executive presence, exceptional verbal and written communication skills
• Ability to handle change and ambiguity with a bias for action must thrive in a dynamic environment
• High energy, strong work ethic, focused execution skills, willingness to really commit to get the result

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