Installation Network & Documentation Manager

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

 

About the job

SUMMARY

Responsible for project oversight of third-party network providers to include scheduling, project planning, quality control, and logistics for multiple installation projects throughout the US territory while producing high quality documentation and other forms of communications which contribute to the overall success of Franke products.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES

•    Writes clear, easy-to-understand instructions, policies, procedures, and other types of communications to the level of the target audience, typically being the translation of technical terms to layperson speak.
•    Produces images for documentation and other communications by utilizing software to manipulate 3D prototypes and by photographing equipment and utilizing photo editing software.
•    Contributes to the development and maintenance of documentation and communication standards; and maintains records, files of work, and revisions.
•    Build and develop strong relationships with third-party network providers to complete projects efficiently and on time.  Provide oversight for installation projects of new and existing customers.
•    Create a network of third-party install teams to support current and future needs based on territory requirements and future project support.
•    Conduct regular facility site visits before and during projects and provide feedback of work performance.
•    Identify training gaps and deliver training programs on new or upgraded equipment to ensure consistency and adherence to established policies, procedures, and objectives.
•    Ensure optimal performance of third-party teams is delivered to our customers by tracking project outcomes.  Perform regular audits as needed.
•    Interviews stakeholders and subject matter experts to: Establish scope and outlines of documentation requests & become familiar with product technologies and production methods.
•    Ensure all installation projects are completed on time, within budget, and met with high quality standards.
•    Main point of contact for all installation project escalations. Partner closely with internal stakeholders (Engineering, Manufacturing, Sales, etc.) to ensure consistent delivery of our installation projects, while promptly and efficiently handling customer issues. 
•    Analyzes prospective outlined content. Compares to existing, re-usable content. Reuses, where possible, to generate greater efficiency, speed, and consistency in communications through single-sourcing.
•    Manages technical writing projects from beginning to end, including: all updates and communications with stakeholders and subject matter experts; administering the review process; reviewing for grammar, spelling, and formatting accuracy; and finalizing documents for release per set procedures and approvals.
•    Conduct value analysis and present to internal leadership solutions on project timeline and constraints, third-party performance issues, equipment repairs, etc. 
•    Review and monitor variances for overall project delivery relative to scheduling, cost, and quality control reporting.
•    Coordinate and obtain permits and approvals from regulatory agencies.
•    Review CAD drawings specifications and deficiencies to resolve any code violations. 
•    Support communication and driving business initiatives to deliver performance results.
•    Up to 50% travel required
•    Perform other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Customer Service: Knowledge of principles and processes for providing customer service. This includes custom