Community Manager

Are you an experienced Community Manager with a passion for digital marketing, connecting with influencers, and building digital communities? Does the idea of working with an AI and health technology company intrigue you? Do you care about improving how people engage with the healthcare system, leading to better patient outcomes? And are you an empathetic person, with a track record dealing with various external stakeholders’ concerns, staying calm under pressure, and addressing people’s needs carefully? If yes, this may be an exciting opportunity for you!

Ryte is a AI health tech company committed to transforming the healthcare industry by empowering individuals to reclaim their health. Utilizing advanced AI, it facilitates personalized matches with the right healthcare professionals, tailored to meet each user's unique needs – all accessible through one app. Founded in 2019, Ryte is headquartered in Miami, with offices in Paris, Toronto, and Nur-Sultan, and currently counts more than 150 passionate physicians, healthcare executives, data scientists and AI experts combining their drive to grow Ryte every day. After four rounds of funding, Ryte is now growing its US team in anticipation of its app launch in the US.

Ryte – US Community Manager – Miami FL / USA Remote

Location:                           Miami FL, or Remote in the USA

Relocation:                        Relocation expenses covered if moving to Miami

Position:                            Full-Time, Permanent

About The Role

Ryte is looking for a passionate Community Manager to help spread the word about Ryte's mission to revolutionize the healthcare industry. As a founding team member, you'll play a crucial role in shaping Ryte’s digital identity, connecting with our audiences, and driving engagement. You're a solution-focused creative with a knack for building relationships and an entrepreneurial spirit. Ryte invites you to join its mission to bring transparency and accessibility to healthcare.

The Ideal Candidate

The ideal candidate is a dynamic, experienced professional with at least 3 years of community management, particularly within the healthcare or tech industries. You should be adept at navigating social media platforms and app store environments, demonstrating resilience and autonomy within a startup context. A strong character with the ability to work independently, remain calm under pressure, and confidently handle unforeseen situations is key. You should also have excellent communication skills, with an empathetic understanding of diverse user experiences, and a strategic mindset to engage and grow the community in alignment with Ryte's mission.

What You’ll Be Doing – Day-to-Day

Community Engagement and Growth

• Actively engage with and grow Ryte’s online communities across various platforms, including social media, forums, app stores, and review sites.
• Build a strategy for the organisation of virtual and in-person events to bring Ryte’s community together, share knowledge, and build relationships.
• Respond to community inquiries and feedback in a way that is consistent with the Ryte brand's voice and values.

Content Development and Management

• Contribute to the development of engaging content, such as blog posts, social media updates, and community newsletters, to educate and inform our audience about our products and mission.
• Identify and collaborate with healthcare influencers that fit with the brand image and advocate to increase brand awareness, expanding the company’s reach.
• Create policy documents and guides to streamline community interactions.

Analytics and Reporting

• Track and analyze community metrics to identify trends, insights, and opportunities for growth, using these to build monthly engagement reports that provide an overview of KPIs.
• Providing actionable insights to the team based on your findings.
• Stay aware of changes in the social media landscape, policies, platform updates, and build comprehensive reports to the team.

Cross-functional Collaboration

• Work closely with cross-functional teams, including marketing, product, and customer success, to align community efforts with broader company goals.
• Share community feedback with the product team to inform product development.
• Coordinate with support teams to address issues raised through community channels.

As the Community Manager at Ryte, you will be the beating heart of the company’s online presence