Senior 4LS Engineer

<p>Nokia's Platforms Engineering 4LS team drives value for communication service providers and enterprises by leading the shift to cloud-native software and as-a-service models. Supporting Nokia Cloud Operations Manager (NCOM), a core part of Nokia’s Cloud Core Automation portfolio with a strong global presence, the team blends deep cloud-native development knowledge with 24/7 operations expertise. Team members design operational strategies, automate administrative tasks, simplify component support, and build test automation toolchains for complex, distributed systems based on open-source technologies. In 4th Level Support, they troubleshoot and resolve customer delivery issues, often requiring innovative solutions. Joining the team offers a chance to apply engineering skills and system design expertise on solutions deployed globally.<br/><br/> </p> <p>You will work with technical support teams as well as business owners and customers on operational requirements, technical support and help our R&amp;D teams to come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria.  </p><p>As part of our team, you will be participating on/working with:</p><ul><li>Support Processes</li><li>Ticket handling (L4)</li><li>24/7 ROTA engineering</li><li>Constantly improving the product and keeping up the best possible quality. Sharing ideas and coaching other team members on your special area. <br/> </li></ul> <ul><li>At least 5+ years of experience in understanding complex distributed systems and/or system software</li><li>Knowledge in telco cloud automation products and ability to start customer engagements after short ramp-up period</li><li>Good understanding of virtualization platforms used in private cloud and/or modern server hardware</li><li>Familiarity with container technologies such as Docker and Kubernetes</li><li>Structured approach, capability to contribute hands-on when needed, and excellent communications skills</li><li>Fluent in spoken and written English is a must.</li><li>Most importantly you have the genuine drive and desire to work with cutting edge technologies to deliver a superior experience to our customers.</li></ul><p><br/><br/> </p> <p></p> <p><b><span>Come create the technology that helps the world act together<br/> </span></b><span><br/> Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.<br/> We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work<br/> <br/> <b>What we offer<br> </br></b><span> </span><br> Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.<br> <br> <b>Nokia is committed to inclusion and is an equal opportunity employer<br/> </b><br/> Nokia has received the following recognitions for its commitment to inclusion &amp; equality:<br/></br></br></br></span></p> <ul> <li><span> One of the World’s Most Ethical Companies by Ethisphere</span></li> <li><span> Gender-Equality Index by Bloomberg</span></li> <li><span> Workplace Pride Global Benchmark</span></li> </ul> <br/> At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. <br/> We are committed to a culture of inclusion built upon our core value of respect. <br/><br/> Join us and be part of a company where you will feel included and empowered to succeed.