Overnight, Shelter Specialist (5299)

Job DetailsJob Location: Costa Mesa, CA 92626Position Type: Full TimeSalary Range: $21.50 - $21.50 HourlyJob Shift: GraveyardJob Category: Shelter ServicesStatus: Full-Time, Non-Exempt | Payrate: $21.50/Hour | Schedule: Monday, Wednesday - Thursday, Saturday - Sunday 11 pm - 7 am


Job Summary: The Shelter Specialist, Overnight, is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.


Essential Duties and Responsibilities:
Logistics and Safety
Goal: Maintain the safety and serenity of residents, protecting against external and internal disruptions


Provide an active staff presence during assigned overnight shifts
Assist with general cleanliness and safety of the facility, including emptying trash cans, cleaning up spills, and general groundskeeping
Perform nightly deep cleans across the site to ensure the overall health of the facility
Resolve any conflicts and file incident reports when necessary
Provide necessary emergency support and follow emergency procedures
Conduct safety and wellness checks
Communicate potential concerns with security staff to ensure staff and guest safety
[If program utilizes fleet vehicles] Provide late-night transportation services


Program Support
Goal: Assist Program Manager with program functions and activities


Encourage and discuss progress toward housing with shelter guests
Provide general support for guests
Observe and report concerns, violations, and general events in daily staff logs
Provide late-night meals and organize early-morning food distribution

QualificationsRequirements:
Experience


Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ensure a client-focused, trauma-informed, and housing-focused shelter approach
Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully
Fluency in Spanish is of significant value
A valid California driver’s license and proof of auto insurance are required


Physical Requirements


Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods of standing and the ability to work in a fast-paced environment


-

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.