Experienced Technical IT support specialist

Experienced Technical IT support specialist

Company:

Jeppesen Systems AB

Job ID:

00000440258

Date Posted:

2024-11-28

Location:

SWE - Gothenburg, Sweden

Job Description Qualifications:

At Jeppesen (Boeing DAS) we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.

 

We are currently looking for a Experienced Technical IT support specialist (with expertise in Python and Linux) for our office in Gothenburg, Sweden to join an international environment with a team of like-minded system experts in a leading edge expanding software company. The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Account Managers handling multiple customers globally.

Position Responsibilities:

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.

• Participate in ongoing implementation projects

• Provide advanced technical support for day of operation flight and crew tracking and related products, in relation to the Service Level Agreement(s)

• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation

• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades

• Work with System requirements with internal and external stakeholders

• On call based roster (24x7 standby) every fourth to fifth week - additional compensation (overtime) and time off applies.

Basic Qualifications (Required Skills/Experience):

• 5+ years in software development or advanced technical support role

• Good knowledge in Python language

• Good knowledge of Unix and/or Linux

• Good knowledge with shell scripting

• Familiar with AWS concepts

• Good knowledge in version control systems such as Git and Mercurial

• Fluency in English language

Preferred Qualifications (Desired Skills/Experience):

• 8+ years in software development or advanced technical support role

• Particular interest in technical problem solving

• Experience with AWS

• 24X7 work environment on call

• Strong programming skills (Java an advantage)

• Databases (Oracle or Postgresql)

• Knowledge of Kubernetes is beneficial

• Messaging systems such as Activemq

• Customer relationship experience is advantageous

• Highly responsible, able to take ownership of issues

• Strong technical & analytical aptitude

• Able to work independently and within a team

Typical Education/Experience: 

Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters) and typically 3 or more years' related work experience.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2 days a week. This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Join us if you want to:

• Get professional skills development with our virtual learning tools and platforms (Digital Campus, LinkedIn Learning, Degreed, EdX, Enterprise Mentoring, and Communities of Excellence & Practice)

• Broaden your experience in international projects, technical workshops and hackathons

• Enjoy additional days off for Christmas break (December 24th-January 1st)

• Participate in employe