Radiology Registrar (FT) Jefferson Health Center City

Job Details

This position is Full Time in Radiology. Location is Center City Campus but could be working in Gibbon Building, Honickman Center, JHN, COB first floor or basement, or 10 Main. Hours are Mon-Fri 8am-5pm

Job Description

Handle multi-channel interactions in a centralized contact center environment from patients, families

and physicians to schedule, register and financially clear patient appointments. Meet every transaction

with the utmost service and resolve; providing a patient experience that supports our commitment to

efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason

for the call and assist the caller with their questions, concerns or problems with a focus on first call

resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to

ensure patient safety and accurate data entry. Handle multi-channel interactions from patients, families

and physicians to schedule, register and financially clear patient appointments. Meet every transaction

with the utmost service and resolve; providing a patient experience that supports our commitment to

efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason

for the call and assist the caller with their questions, concerns or problems with a focus on first call

resolution. Demonstrate commitment to service and follow through. Follow departmental protocols to ensure patient appropriateness, safety and accurate data entry.

Essential Functions

 Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

 Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits in

accordance with established clinical and insurance requirements to improve access and carecoordination. Assists Imaging technologist in preparing patients for procedures.

 Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm

appointments, verify demographic information, run medical necessity, answer inquiries and resolve

user issues in accordance with established protocols to ensure patient safety, compliance and

departmental policies and procedures.

 Coordinate referrals and insurance requirements by obtaining and/or confirming patient

information to ensure the patient receives maximum benefits for services. Assure regulatory and

compliance requirements following local payor coverage determinations.

 Utilize software system to answer, coordinate, track, and monitor interactions across multiple

channels of communication.

 Instructs the patient regarding preparations, pre -screens for radiologic examination using guide

sheet posted at reception area. Alerts appropriate personnel of each patient's arrival and awaits

acknowledgment that message has been received.

Maintain qualitative and quantitative individual and team performance targets

Competencies (Knowledge, Skills, and Abilities Required):

Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Bilingual skills a plus. Knowledge of imaging procedures a plus.

Minimum Education and Experience Requirements:

Education:

HS Diploma or equivalent required

AND

Experience:

Previous related experience preferred

Minimum Certifications, Registration or License Requirements:

CPR certification preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.