Manager, Print & Mail Operations

The Manager of Print and Mail Operations is responsible for leading a department of Team Leads and Mail Clerks in the overall Mail operations of processing incoming and outgoing mail including receiving, routing, distributing, printing and mailing correspondence, and shipping & receiving parcels. The Manager provides oversight of third-party vendors to process incoming and outgoing correspondence, and coordinates mail activities between internal stakeholders and vendors. The role is accountable for ensuring departmental processes and procedures are followed, Service Level Agreements (SLAs) are met, and necessary process improvements are implemented to maintain quality and reduce operating costs.

Duties and Responsibilities:

• Comply with HIPAA guidelines and maintain confidentiality of member, provider, and departmental information. Adhere to state and federal compliance and regulatory guidelines.
• Lead department of Team Leads and Mail Clerks to ensure departmental processes and procedures are followed.
• Oversee mail operations: receiving, routing, distributing, printing and mailing correspondence and shipping & receiving parcels in New York and Florida mail operations.
• Provide oversight of third-party vendors to process incoming and outgoing correspondence.
• Ensure appropriate resource scheduling to achieve departmental goals regarding productivity, quality, and timeliness to meet SLAs.
• Empower the department and foster an environment to ensure high quality of work, accountability and a high level of customer service.
• Monitor department budget and manage resources to meet or exceed budget expectations and make recommendations to reduce operating expenses.
• Work with USPS to maintain PO Box and mail forwarding agreements and establish new agreements as needed.
• Oversee maintenance and upgrades of existing mail processing equipment and obtain quotes for new equipment as needed.
• Implement process improvements and recommend technological advancements to improve quality, productivity, and support role/process simplification.
• Partner with appropriate individuals/departments as necessary to resolve issues as needed.
• Monitor reporting to ensure internal and vendor mail processing is completed in accordance with SLAs.
• Maintain and update the Business Continuity Plan to balance work between mail operations in New York and Florida and third-party print vendors.
• Perform additional duties as needed or assigned. 

Minimum Qualifications:

• High school diploma or GED from an accredited institution
• Microsoft office experience with Word and Excel
• Strong verbal and written communication skills and ability to communicate in a clear, concise and grammatically correct way
• Understanding of USPS postal regulations and requirements
• Working knowledge of printing, folding & insertion and postage equipment
• Prior work experience managing a team
• Experience with vendor oversight
• Ability to monitor/support a seven day per week operation including holidays and weekends
• Occasional travel to the Florida location as needed

Preferred Qualifications:

• Bachelor’s degree from an accredited institution
• Work experience in a healthcare environment

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 21