Senior Client Service Representative- Commercial

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Client Service Representative -Commercial to join our growing team in Meridian, Idaho!

WHAT YOU’LL DO:

• Service inbound calls, emails, and client representative daily tasks

• Coach and support teammates with Service Request, Quoting, Policy Checks, and Overflow on the Phone and Service Emails

• Show advanced knowledge in Commercial Lines Servicing, Quoting, Remarketing, and Customer Service while assisting Teammates.

• Assist Commercial Lines Team Leader in development /maintenance of department procedures, processes, and service workflows.

• Monitor Teammate Inbound/Outbound Phone Calls to meet Service Expectations

• Monitor Tasks Processing to meet Service Expectations

• Assist in client resolution and first call resolution strategies.

• Assist Commercial Lines Team Lead in maintaining accurate records for Teammate quality assurance.

WHAT YOU'LL NEED:

• High school diploma or equivalent required

• Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)

• Strong oral and written communication skills

• Exceptional customer service and interpersonal skills

• Demonstrated critical thinking and problem-solving skills

• 3-5 years commercial insurance experience

• P&C license, required  

WHAT WE OFFER:

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Paid time off

• Full benefits package (medical, dental, vision, 401k, etc)

• Employee Stock Purchase Plan

• Mentorship Program

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We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.