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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Digital Workplace Teammate Support Experience Product Manager will be a senior-level trusted advisor that thought-leader, working closely with stakeholders to drive how our teammate’s experience support and drive automation, self-service capabilities for our teammates. This position will drive the delivery of the internal Teammate Support portal, Teammate Support mobile application, Catalog services, and more in order to improve the teammate experience when interaction with our Level 1 support desk. This position will be responsible for driving the product strategy, reducing contacts to the IT Service Desk, and evaluating the industry to understand trends and standards to explore innovation opportunities. This role will work closely with developer and engineering resources to deliver best-in-class technology for our teammates and supporters.
Other responsibilities include, defining technology strategies, drive technology choices and make strategic technology decisions/recommendations to increase the overall competitive position of the company. Analyze complex data to help drive the strategy for the products, aiming to reduce the need for teammates to contact the Service Desk and increasing the efficiency and productivity of all teammates through automation and self-service.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 
1. Evaluate financial-technology and other emerging technology trends in the industry to identify opportunities that warrant consideration and potential investment by the CTO.
2. Stay abreast of business trends to identify existing and emerging enterprise gaps or opportunities; develop strategies to address gaps and take advantage of opportunities.
3. Establish principles, rules, standards and best practices for enterprise technologies, injecting these in the established architecture and project review processes.
4. Support strategic business transformation initiatives (Core Banking transformation, Enterprise Digital Strategy).
5. Develop business cases that effectively represent the business opportunity and the investments (people, funding, time) required to achieve the enterprise value.
6. Effectively communicate technology and business enablement future-state recommendations to a variety of audiences (from Board level/Executive Management to technologists to end-users) such that it engenders buy-in and active support.
7. Establish framework for identifying broad architecture strategies, choices and standards.
8. Identify future Truist transformation needs.
9. Develop and leverage a network of external business partners, academics and technology thought leaders to ensure Truist positioned for the digital future.
10. Collaborate with the broader Truist architecture community and provide input into Information Technology (IT) strategies and Architecture standards.
11. Provide influential leadership that supports insightful decision-making, effectively aligns technology capabilities with business needs.

QUALIFICATIONS
Required Qualifications:
1. Bachelor's degree in Business, Management, or Management Information Systems-related field, or equivalent education and related training
2. Fifteen to twenty years of progressively responsible leadership experience in technology;
3. Fifteen to twenty years of experience in techn