SVP, Delivery and Customer Success

Description

The Amivero Team

Amivero’s team of IT professionals delivers digital   services that elevate the federal government, whether national security or   improved government services. Our human-centered, data-driven approach is   focused on truly understanding the environment and the challenge, and   reimagining with our customer how outcomes can be achieved. 

Our team of technologists leverage modern, agile methods   to design and develop equitable, accessible, and innovative data and software   services that impact hundreds of millions of people. 

As a member of the Amivero team you will use your empathy   for a customer’s situation, your passion for service, your energy for   solutioning, and your bias towards action to bring modernization to very   important, mission-critical, and public service government IT systems.

Special Requirements

• Bachelor’s Degree in Business Administration   or related Field
• 10+ years demonstrated progressive experience   leading significant government programs (50+ FTEs or 20M+ Annual Revenue)   with responsibility for financial, delivery and corporate growth objectives. 

The Gist…

Our SVP of Delivery and Customer Success leads all   programs within Amivero’s delivery portfolio and serves as a key member of   the Executive Leadership Team. In this role, you will act as a trusted   advisor to customers and partners, and a motivational leader across all areas   of Amivero. You will be responsible for driving the growth and success of   your portfolio to deliver measurable impact for Amivero’s customers, culture,   and community. This includes partnering with customers to define mission   outcomes and ensuring operational excellence in delivering against those   goals. You will empower teams to perform at a high level, consistently   deliver quality services, and cultivate enduring customer relationships.   Additionally, you will drive the development and alignment of account   strategies with Amivero’s broader corporate growth and technology objectives.

What Your Day Might Include…

Organizational and Leadership Role:

• Builds upon and maintains Amivero’s culture by   embracing its strategic framework and values, serving as a strong role model   to the team and others, pushing our programs and practices, and helping them   evolve.
• Create and maintain Amivero Delivery Portfolio   strategy to achieve sales and performance objectives aligned with corporate   growth and technology goals. Works in partnership with Business Development   and other team members to achieve success. 
• Drives and implements organic growth by   embedding cross-functional solutions, enhancing program innovation, and   staying attuned to customer priorities across all programs.
• Meets regularly with government customers   across programs (at least monthly) to sustain trusted partnerships,   understand mission shifts, and proactively address any emerging needs.
• Accountable for achieving Account growth,   performance (innovation, CPARS, delivery compliance, staffing, etc.) and   financial objectives (including P&L, Revenue, Direct labor or other   metrics)
• Brings in the resources needed to execute on   account strategy, leveraging systems, internal and external relationships,   and applying strategic thinking to achieve outcomes
• Maintains strong “managing up”   capability—providing executive leadership with timely insight into risks,   gaps, and success stories.
• Mobilizes team members within their account   and guides customers and partners toward the delivery of high-quality work.
• Holds regular check-ins with program managers   to maintain situational awareness of delivery risks, client engagement   levels, and team well-being.
• Coaches and mentors Amivero talent and works   collaboratively within the organization. 
• Able to form strong internal partnership and   collaborates within the organization to achieve portfolio account success and   actively contribute to thought leadership across the organization. 
• Actively strategize to achieve corporate and   program outcomes successfully through assessment of objectives, adjusting as   may be required based on changes to customer and corporate ecosystems and   awareness of current trends that may impact Amivero’s service offerings in   the customer space. This includes   conducting programmatic scenario planning and execution that includes   elements across the entire account including technical solutions, staffing,   and customer outcomes.

Functional Role:

• Achieving Account Mastery and High-quality   Delivery by Teams
• Defines portfolio program, projec