Mortgage Broker Assistant

This is a remote position.

Role Name: Mortgage Broker Assistant

Schedule:

• 40 hours per week, Monday to Friday 9:30 AM to 6:30 PM 1 hour unpaid break
  

Client Timezone: Melbourne, Australia

Client Overview

Join a dynamic and forward-thinking mortgage brokerage firm that values innovation, proactivity, and continuous learning. Our client is a respected player in the financial services industry, known for their commitment to excellence and client satisfaction. They are seeking a motivated individual to join their team and contribute to their ongoing success in the competitive world of mortgage brokering.

Job Description

Are you a proactive problem-solver with a passion for learning and a strong work ethic? This is your opportunity to join a thriving mortgage brokerage team where your attitude and willingness to grow are valued above all else. In this role, you’ll provide crucial support to experienced brokers, gaining invaluable insights into the financial services industry. Your can-do attitude and ability to tackle challenges head-on will be key to success in this fast-paced, rewarding position. You’ll be at the heart of our operations, ensuring smooth processes and exceptional client experiences while developing your skills in a supportive environment.

Attributes and Knowledge:

• High level of professionalism 
  
• Excellent written and verbal communication skills
  
• Very strong attention to detail and accuracy
  
• Highly organised with excellent time management skills
  
• Strong numerical and analytical skills
  
• Excellent interpersonal skills and ability to develop relationships with clients
  

Responsibilities

Communication

• All means of communication with clients, providers or third-party affiliates which includes but not limited to voice calls, video calls, emails and online messaging.
  
• Managing incoming calls and returning voicemails promptly
  

General Administration

• Identifying requests and problems and providing complete information and offering appropriate solutions.
  
• Managing and setting appointments with clients and communicating any changes to meetings (i.e. meeting cancellations or rescheduling) to all parties involved.
  
• Adding, modifying, deleting data when needed and generating reports and templates.
  
• Responding, forwarding or actioning service requests in a timely manner.
  
• Utilising and organising files in the Online Storage Facility Management efficiently (Dropbox, Google Drive, OneDrive, Box, In office, Admin or Staff’s computer etc.).
  
• Preparing, completing and pre-populating documents such as Application forms, Loan Maintenance and product switch forms accurately by knowing where to obtain required information and coordinating with the appropriate parties.
  
• Recording meeting minutes to track progress, detail action plans or use as a reference.
  
• Entering and encoding data into different formats accurately.
  
• Keeping informed and up to date on lender policies, interest rates and lender products and campaigns.
  
• Utilise CRM for all recording purposes.
  

Mortgage Broking

• Identifying and gathering all client information that is required for a loan application and a Fact Find (residential history, tax status, employer address Next of Kin etc.).
  
• Ensuring all compliance documents and assessments are completed accurately and stored in the CRM. 
  
• Sorting and checking documents to ensure validity prior to submission.
  
• Preparing and submitting loan applications accurately to the lender including providing any assumptions used when completing ApplyOnline for review
  
• Sorting emails from clients into folders or into CRM for compliance and tracking purposes.
  
• Undertaking credit policy research using lender policy documents, policy guides in aggregator CRM, 3rd party research tools (Brokerpedia, Finane & Coffee) and running potential credit scenarios past BMDs and Credit Scenario hotlines.
  
• Understanding and calculating base/overtime/bonus income and self-employed income based on the Lender Policy.
  
• Generating a Funding Position/Loan costing document based on the client’s unique circumstances, transaction type and the recommended lender.
  
• Running a generic and lender specific serviceability calculator to ensure applicants are eligible for the recommended loan products.
  
• Lodging and escalating pricing and cashback requests with len