Patient Registration & Specialty Scheduler - Call Center

Description

 Patient Registration and Scheduling Responsibilities

* Schedule appointments for new and existing patients:

* Answer the telephone promptly and in a polite and professional manner.

* Obtain and enter accurate demographic information into eClinicalWorks EHR.

* Schedule appointment correctly - review appointment date, time, location, and provider name with caller.

* Inform new patients of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

* Remind new patients to arrive 15 minutes before scheduled appointment to complete paperwork.

* Answer questions and offer other information, as requested, to provide patient-centric service and a positive impression of the clinic.

* Reschedule patients, as needed.

* Act as a liaison for the patients and the clinic:

* Direct calls to other departments as needed.

* Create telephone encounters as appropriate to departments for follow up tasks/calls.

* Use sound judgment in handling calls, especially with upset patients.

* Understanding of when to escalate calls to physicians/practice manager/triage nurse.

Teamwork and Development 

* Demonstrates the ability to be proactive, supportive, and collaborative.

* Share knowledge, promote positivity, and take personal responsibility for your professional development.

* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.

* Provide outstanding communication, documentation, education, and care to all patients.

* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.

* Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environment. 

Requirements

 * Punctuality and adherence to schedule is a must.

* At least one year of experience in health care, spa or customer service is preferred. 

* Ability to work at a computer for extended periods of time.

* Ability to thrive in a fast-paced work environment.

* Strong organizational skills and attention to detail 

* Strong communication skills to interact in a professional manner. 

* Ability to handle confidential and sensitive information.

* Ability to communicate effectively and transfer confidence on the telephone.

* Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

* Ability to exercise independent decision making to handle calls appropriately.

* Ability to provide excellent customer service. 

* Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.