The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Sr. Manager, Enterprise Operational Planning will support the integrated planning function and 3YP/annual cycle across the enterprise, ensuring alignment with strategic business and financial priorities. This role will partner cross-functionally to drive planning deliverables, develop and track OKRs and KPls, enhance planning processes, and deliver actionable insights that enable informed decision-making across the organization.

Job Description:

Essential Responsibilities:

• Create comprehensive end-to-end process maps.
• Identify and resolve complex problems within business processes to drive global improvements.
• Develop detailed business requirements.
• Manage and oversee user acceptance testing.
• Act as a subject matter expert to guide teams in process improvement initiatives.
• Establish and implement best practices for the function.
• Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.
• Develop and track key performance metrics.
• Document and standardize processes.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

The role will serve as a key planning link between Office of the CEO, COO and BUs and requires the ability to navigate complexity, break down silos, and help build planning capabilities that improve agility, decision-making, and accountability while delivering meaningful impact for the Company.

Responsibilities

• Lead the implementation, and management of operational planning frameworks, timelines, and deliverables across business units.
• Partner with finance, strategy, and operations leaders to integrate business prioritization and performance data into planning cycles.
• Monitor and analyze enterprise KPls, operational metrics, and planning outcomes to identify trends, risks, and opportunities.

• Develop and maintain dashboards, scorecards, and reporting tools to track progress against enterprise goals.
• Recommend course corrections to ensure operational plans remain on track.
• Act as a primary liaison between business units, corporate functions, and the enterprise operations planning team.
• Facilitate enterprise-level planning meetings, workshops, and alignment sessions.
• Drive consistent communication of planning updates, pri