Assistant Community Manager

Description

Position Summary:

The objective of this position is to develop good resident relations with epic customer service while being diplomatically firm but fair. The Community Manager must plan, organize, and lead subordinates; safeguard and implement changes to ensure the overall integrity of the community; set and implement policies and procedures that are community-specific, as well as those directed by management; liaise with government agencies to achieve the level of cooperation required to run and fill the community; coordinate with other departments within the Company; and ultimately achieve the highest quality of service we can provide.

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

PERFORMANCE OBJECTIVES:

• Adhere to the Roberts Communities Core Values Platform and Policies and Procedures Manual 
• Ensure Community is well maintained and meets Roberts Community curb appeal standards by inspecting the property on a regular basis 
• Manage and oversee the operations, maintenance, administration, and improvements of the community 
• Prepare and manage the operating budget to control expenses and meet financial objectives; Prepare financial variance reports as needed 
• Supervise the collection of site rents monthly. Ensure prompt deposit and accurate record keeping of these funds. 
• Demonstrate excellent customer service skills and a positive attitude; develop great rapport with current residents to encourage referrals 
• Develop, implement and monitor marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospects 
• Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations based on survey analysis 
• Develop and implement positive resident relations program for the community 
• Achieve and maintain designated occupancy goals and objectives 
• Recruit, train and develop qualified talent to achieve project goals 
• Complete and submit, timely and accurately, all records, reports and documents required by the company and federal or state agencies 
• Ensure compliance with all HUD and Fair Housing regulations 
• Additional or modified duties as assigned within the Company’s discretion

Requirements

KEY COMPETENCIES:

1. Property management expertise: Proficient in conducting quarterly inspections of properties, achieving consistently high scores between 95% to 100%, ensuring adherence to safety, cleanliness, and maintenance standards.
2. Financial acumen: Demonstrated ability to achieve targeted Net Operating Income (NOI) percentage and expense ratio on a quarterly basis, utilizing strategic financial planning and cost management techniques to optimize profitability while maintaining operational efficiency.
3. Exceptional customer service skills: Dedication to delivering outstanding customer service, reflected in a quarterly customer service rating of __%, by promptly addressing resident inquiries, concerns, and requests with professionalism and empathy.
4. Event planning and execution: Capable of fully planning and executing three resident relation events and activities per year, creating engaging and memorable experiences that foster community cohesion and resident satisfaction.
5. Proactive delinquency management: Implementing effective strategies to keep monthly lot delinquency at less than 5%, including timely communication, proactive follow-up, and appropriate enforcement measures to ensure timely rent payments and minimize financial risk.
6. Analytical proficiency: Ability to analyze property performance metrics, financial reports, and customer feedback to identify areas for improvement and implement data-driven strategies to enhance operational efficiency and resident satisfaction.
7. Team leadership and collaboration: Skilled in leading and motivating cross-functional teams, fostering a collaborative and supportive work environment where team members are empowered to achieve collective goals and deliver exceptional results.
8. Confli