SAP iXp Intern - Customer Success Engineering, Operations & AI Enablement [Boston]

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

 

Position Title: SAP iXp Intern - Customer Success Engineering, Operations & AI Enablement

 

Location: Boston, MA

 

Anticipated Start Date: 22 June 2026

 

Contract Duration: 12 months

 

Work Hours: 20 hours per week

 

What You’ll Build

 

You will work closely with Customer Success Engineers, Product Managers, and internal stakeholders across SAP LeanIX. The role offers exposure to real-world customer challenges, modern AI applications, and enterprise architecture best practices.

 

As an intern in Customer Success Engineering, you will support the team in managing operational tasks and improving internal knowledge processes.

 

You will:

• Assist with research, documentation, and data preparation to support internal and customer-facing activities
• Maintain and enhance internal knowledge assets, ensuring information is accurate, structured, and accessible
• Support internal enablement initiatives, helping the team scale knowledge sharing and onboarding
• Contribute to AI-driven initiatives, exploring how AI can improve efficiency, automation, and knowledge access within CSE
• Collaborate with Product Management to help develop an Architecture Guidance use case, with a focus on reliable ESG (Environmental, Social, Governance) practices
• Help streamline operational workflows, enabling engineers to focus on customer engagement and technical guidance

 

What You’ll Bring

 

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative.

 

Education: Currently enrolled in a university degree program (Computer Science, Information Systems, Business Informatics, or related field).

 

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.

 

• Strong analytical and organizational skills with attention to detail
• Interest in AI technologies, knowledge management, and process improvement
• Ability to work independently and collaboratively in an international team
• Excellent written and verbal communication skills in English
• Familiarity with data handling, documentation tools, or scripting is a plus

 

Where You Belong

 

The Customer Success Engineering (CSE) team at SAP LeanIX plays a key role in supporting customers with technical expertise, ensuring successful adoption, and enabling best practices. As demand continues to grow, the team is expanding its operational capabilities and internal enablement efforts to better support engineers and enhance customer outcomes.

 

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

 

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support