Associate Director, Immunology, Patient Support Services Marketing

Job Title: Associate Director, Immunology, Patient Support Services Marketing

Location: Cambridge, MA

About the Job

Sanofi is a global biopharmaceutical company focused on human health, preventing illness with vaccines, and providing innovative treatments to fight pain and ease suffering.  The Patient Support Services (PSS) team is focused on removing barriers to ensure appropriate patients can access therapy and are supported throughout their treatment journey. We strive to be the best-in-class Patient Services program by delivering unrivaled patient support and exceptional coordination and collaboration across patients, HCPs and internal stakeholders.

The Associate Director of Patient Support Services will lead the strategic development and tactical execution of patient experience initiatives and related PSS communications. This role will collaborate closely with cross-functional stakeholders, including Alliance partners, field, commercial and vendor partner teams. The candidate must be strategic, highly organized, flexible, and adept at handling multiple projects with cross functional teams and tight deadlines.  This will be a highly visible position interacting with many internal functional groups within Sanofi and external vendors. The position is based in Cambridge and will report to the Senior Director, Patient Support Services Marketing.    

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Develop and maintain a comprehensive overview of the patient treatment experience, including emotional, clinical, and logistical challenges faced by patients and caregivers

• Spearhead the creation and implementation of the patient/caregiver engagement strategy for PSS, aligning with overall customer engagement objectives

• Translate engagement strategies into actionable PSS marketing and communication tactics for patients and caregivers

• Generate and analyze critical patient and program insights to enhance overall patient experience and satisfaction with PSS programs

• Collaborate with brand marketers to align marketing tactics and share insights on patient/caregiver needs and opportunities

• Oversee the agency of record in executing PSS patient tactics through promotional review approvals

• Manage patient material inventory, utilization, print requirements, and logistics

About You

Requirements:

• Bachelor's degree in Life Sciences, Business Administration, or a related discipline

• Minimum of 6 years of biotech and/or pharmaceutical industry marketing experience

• Proven experience in pharmaceutical brand and/or Patient Support Program management

• Strong project management and cross-functional collaboration experience

• Excellent interpersonal, oral, and written communication skills

Expected Ways of Working:

• Demonstrate an enterprise mindset, understanding and responding to both internal and external stakeholder needs

• Drive strategic alignment and foster collaboration across cross-functional teams, alliance partners, and the patient services organization

• Maintain clear boundaries while managing multiple priorities

• Cultivate a culture of transparency, thoughtful risk-taking, and continuous innovation

• Travel up to 20% of the time

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.​​

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.​​

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.​

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.​

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualifie