Ticket Services Manager

The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The Department of Athletics at the University of Virginia is now accepting applications for the position of Ticket Services Manager to support the Athletics Ticket Office.

The Ticket Services Manager position exists to provide customer service to patrons and for the oversight of ticket operations for assigned sport programs. The Athletics Ticket Office strategies reflect a concerted effort to provide excellent customer service, maximize ticket sales revenue, and increase attendance to sports or athletics related events to support the Department of Athletics and its mission.

Key duties and responsibilities include:

• Provide exemplary customer service to internal and external constituencies through phone, face-to-face, and email interactions.

• Respond to incoming patron inquiries in a timely and professional manner.

• Oversight of ticket operations for two designated Olympic sports as well as assisting with ticketing at all home football games.

• Assist in the allocation and distribution of tickets.

• Perform back-office processing including but not limited to event creation, internet sales setup, presales and promos, renewal applications, and payment processing.

• Other duties, as assigned.

Knowledge/Skills/Abilities

• Ability to work independently and prioritize work driven by the Athletic Department schedule of events and the needs of the Athletics Ticket Office.

• Ability to present a professional demeanor while delivering a high level of customer service.

• Ability to quickly learn and communicate departmental policy.

• Ability to determine the need to escalate issues to supervisors for resolution.

• Effective verbal and written communication skills.

• Ability to perform multiple tasks and responsibilities in an efficient manner.

• Ability to communicate clearly and to effectively convey information by telephone, email, and face-to-face.

• Ability to demonstrate strong interpersonal skills in interactions with all UVA and Athletics Department staff, outside community including fans, visitors, and other constituencies especially during events.

• Must possess strong organizational skills and the ability to oversee ticket booth staff.

• Ability to present a professional demeanor while delivering a high level of internal and external customer service.

• Ability to work some evenings and weekends based on the schedules of assigned sports.

Required Qualifications

• Education:  High School diploma

Preferred Qualifications

• Education: Bachelor's degree

• Experience: Some experience in ticket/box office environment providing customer service to diverse customer base.

• Computer Applications: Experience utilizing Paciolan and Salesforce.

Benefits

Anticipated Hiring Range: $18.00 - $21.00/hr. The selected candidate will pass a criminal background check. This is a full-time, nonexempt (overtime-eligible) position, which is eligible for the University's benefits package. Employees' benefits package highlights include:

• Moving and relocation reimbursement assistance

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off

• Parental and Community Service Leave

• Health plan with options to meet healthcare and financial needs available immediately

• Retirement benefits

• Tuition and professional development benefits after six months of employment

• Employee wellness program featuring activities to earn up to $500/year.

To Apply
Please do not forward any applicant materials directly to staff of the Department of Athletics, as only applications received through this system will be considered. Please apply through the UVA job board, external candidates please search for R0055590. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents: 

• Resume

• Cover letter 

• Contact information for three references

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. App