Senior IT Club Implementation Services and Operations Support Manager

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Title: Senior IT Club Implementation Services and Club Operations Support Manager

Job Summary:
The Senior IT Club Implementation Services and Club Operations Support Manager is responsible for overseeing the implementation, operational support, and lifecycle management (LCM) of all IT-related hardware and software systems deployed in BJ’s Clubs and Gas Stations. This role plays a critical part in supporting new club openings, enhancing existing operations, ensuring system reliability, and managing technical teams.

Key Responsibilities:

Strategic Leadership & Implementation:

• Develop and implement IT strategies aligned with BJ's business objectives, particularly supporting new club openings and technology lifecycle management.
• Evaluate, select, install, and thoroughly test hardware and software solutions, ensuring they meet performance and operational standards.
• Lead and manage large-scale IT initiatives, coordinating internal and external project management resources to ensure timely and budget-conscious project completion.

• Operational Management:

• Provide continuous (24x7) technical support for software and hardware issues, ensuring minimal downtime and optimal operational efficiency.
• Monitor system performance proactively, addressing and resolving issues swiftly to ensure smooth club operations.

• Team Management & Development:

• Hire, train, mentor, and manage teams of technical professionals, fostering a culture of continuous learning and skill enhancement.
• Conduct regular performance reviews, providing constructive feedback, individual development plans, and guidance.

• Cross-Functional Collaboration:

• Work closely with Sales Operations, Property Development, Logistics, Finance, Merchandising, Marketing, Legal, and other departments to analyze business requirements and implement appropriate technology solutions.
• Serve as a key liaison between IT and various business departments, ensuring clear communication and aligned goals.

• Vendor Management:

• Negotiate effectively with vendors for optimal pricing, service levels, upgrades, and technology trade-ins.
• Maintain and develop productive vendor relationships, evaluating vendor performance regularly.

• Compliance & Governance:

• Contribute to the development, implementation, and monitoring of Sarbanes–Oxley (SOX) and PCI compliance controls, ensuring adherence and regulatory compliance.
• Provide clear leadership on IT governance processes, including change management and internal controls.

• Budget Management:

• Provide input on capital and expense budgets, aligning financial planning with strategic business and operational goals.
• Monitor and manage resource allocation, ensuring financial accountability and efficient use of resources.

• Innovation & Continuous Improvement:

• Stay informed on industry trends and emerging technologies, recommending improvements to strategies and system architecture based on market advanceme